Organizational Effectiveness Lead

Choice Hotels International • North Bethesda, MD

1d • Hybrid

About The Position

The Organizational Effectiveness Lead is responsible for managing employee listening strategies, learning platforms, and talent enablement initiatives within the Talent & Culture team. This role ensures systems and programs are aligned with business priorities, easy to use, and deliver meaningful impact on employee engagement and leadership capability.

Requirements

• 5-7 years of progressive experience in organizational effectiveness, employee experience, people operations, or talent enablement.
• Hands-on experience managing people systems (employee listening platforms, LMS/LXP, or similar tools).
• Exposure to facilitation and talent program delivery.
• Proficiency in employee listening and learning platforms.
• Ability to synthesize data and feedback into practical recommendations.
• Strong organizational skills and attention to detail.
• Business and operational mindset.
• Clear, confident communicator who builds trust with partners and leaders.
• Comfortable working independently and navigating ambiguity.
• Bachelor’s degree in Human Resources, Organizational Development, Business, or related field or equivalent combination of education and work experience.

Nice To Haves

• Experience supporting leaders in hospitality, service, or multi-location environments is a plus.
• Prosci Change Management, PMP, DiSC Assessment, Predictive Index, Hogan Assessment, Korn Ferry and other talent assessment certifications helpful

Responsibilities

• Employee Listening & Insights: Own the employee listening strategy, including survey planning, cadence, execution, and evolution. Serve as the primary administrator and internal expert for the Glint platform. Translate employee feedback into actionable insights that improve engagement, performance, and retention. Partner with HR and business leaders to support thoughtful follow-up and accountability. Ensure data accuracy, confidentiality, and a respectful employee experience.
• Learning Platform Management: Manage day-to-day operations of the learning experience/learning management platform. Oversee processes including user access, content organization, reporting, and optimization. Ensure systems are simple, intuitive, and operationally effective for an enterprise-wide workforce. Continuously evaluate and improve platform usage to meet evolving business needs.
• Talent Enablement & Program Support: Support the design, facilitation, and delivery of talent and leadership development experiences. Facilitate select sessions with credibility and practicality, particularly for people leaders. Manage program timelines, logistics, materials, and communication for programs and initiatives. Gather feedback and adjust programs to ensure relevance and impact.
• Partnership & Execution: Collaborate with HR partners, internal communications, and business leaders. Balance multiple priorities in a fast-paced, service-oriented environment. Demonstrate strong time management, adaptability, and resilience. Take a solutions-oriented approach focused on progress, clarity, and follow-through.

Benefits

• Competitive compensation and benefits, including medical, dental, and vision coverage
• Leave and paid time-off for holidays, vacation, personal, family, volunteer, sick, jury duty, bereavement, military, and religious observance
• Financial benefits for retirement and health savings
• Employee recognition programs
• Discounts at Choice hotels worldwide

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level