Organizational Development & Training Specialist Senior - Austin Energy

City of Austin•Austin, TX

1d•$35 - $43

About The Position

The Organizational Development and Training Specialist Senior creates learning solutions to improve employee performance and customer satisfaction. The role leads and coordinates organizational development and training activities, including designing implementation programs for citywide initiatives, and plans and designs human resources services and programs for one or more City departments. The position develops curriculum and learning materials, including instructor-led content, job aids, and interactive eLearning; delivers training and facilitation; and evaluates learning effectiveness. It also supports organizational needs assessments, change and improvement initiatives, and management advice. The role provides leadership to groups of professionals and support staff, leads workshops and classes, and mentors less experienced personnel. It is categorized as Essential Personnel, and employees may be required to work during emergencies or bad weather, as well as after hours, holidays, weekends, or additional hours outside the regular schedule. Shifts may change based on departmental needs.

Requirements

Bachelor's degree in Human Resources Development or a related field, plus three years of experience in organizational development and training.
One additional year of closely related experience may substitute for one year of the required education, up to a maximum of four years of substitution.
Knowledge of basic training and learning principles, instructional systems design methods, and City practices, policies, and procedures.
Oral and written communication skills.
Ability to handle multiple tasks and prioritize, use computers and related software, analyze data and solve problems, and plan and organize.
Ability to handle hostility, conflict, and uncertain situations, and work with frequent interruptions and changing priorities.
Ability to deliver training, facilitate groups, and develop and maintain knowledge in organizational development and training.
Ability to establish and maintain good working relationships with City employees and the public.

Nice To Haves

Demonstrated experience designing and writing curriculum and training modules for data-driven initiatives that improve business performance and customer satisfaction.
Proficiency in developing eLearning content using Adobe Captivate, Articulate 360 (Rise, Storyline), or similar authoring tools.
Ability to apply graphic design and visual communication principles to create clear, engaging, learner-centered materials.
Experience facilitating train-the-trainer sessions and preparing facilitators to deliver content effectively.
Experience creating or teaching content related to Oracle CC&B, Motorola CSR, or similar customer service and billing systems.
Familiarity with SharePoint for managing, organizing, and collaborating on training resources and learning assets.
Strong understanding of instructional design methodologies, including ADDIE, adult learning theory, and performance-based design.
Experience developing multimedia learning assets, such as interactive activities, animations, or scenario-based modules.
Ability to adapt instructional content for diverse learning styles in a fast-paced, customer-centric environment.

Responsibilities

Develop, implement, and evaluate departmental rollouts of citywide human resources or organizational development initiatives.
Design and conduct department-wide needs assessments to identify and analyze organizational problems.
Analyze needs-assessment results, meetings, research, and other communications to develop short- and long-term organizational development strategies.
Coordinate organizational development and training personnel, assign tasks, and monitor completion.
Advise management and others on handling organizational problems.
Develop, schedule, coordinate, and deliver training modules, workshops, and facilitations for selected audiences.
Evaluate training modules and workshops and make changes to improve future results.
Plan, design, implement, and evaluate assigned projects and programs.
Facilitate groups in conflict resolution, team development, process improvement, strategic planning, and problem solving.
Participate in or lead teams involving organizational development, human resources, and other team members.
Provide leadership to groups that include organizational development and training professionals and support staff.
Lead workshops and classes as an instructor or trainer.
Mentor less experienced organizational development and training personnel.
Design and develop instructor-led content, job aids, and interactive eLearning materials, and support train-the-trainer facilitation.
Support change management initiatives in a fast-paced call center environment.