Organizational Development Coordinator - Shared Services Center

Bob Moore Auto Group, LLC•Oklahoma City, OK

3d•Onsite

About The Position

This job description outlines the general nature and level of work performed by employees in the Organizational Development Coordinator role within the Shared Services Center. It is not intended to be an exhaustive list of all duties, responsibilities, and skills required. The role involves assisting in the creation of training materials, administering key systems like the Learning Management System (LMS) and Customer Relationship Management (CRM), and coordinating training programs across the company. Collaboration with subject-matter experts, vendors, and internal staff is crucial, as is gathering feedback to improve training effectiveness. The position also requires managing various special projects and ensuring alignment of organizational development efforts with external vendors.

Requirements

A Bachelor's degree in any field; plus, two years of experience in training, content creation, and content management, or related experience; or an equivalent combination of education and experience.
Valid driver’s license without restrictions that affects your ability to operate company owned vehicle(s) and ability to maintain a clean driving record.
Microsoft Suite, to include Excel, Word, PowerPoint, and Outlook.
Various web-based programs and Learning Management Systems.
Awareness of traditional and modern training methods and techniques.
Training principles and techniques, including in-classroom and online instruction.
Superior visual storytelling, technology, and facilitation.
Time management, public speaking, and organizational skills.
Interpersonal, rapport-building, active-listening.
Problem-solving, organizational, and servant leadership.
Manage and sustain multiple and complex relationships and ensure that lines of communication are open and collaborative.
Work under tight deadlines and problem-solve creatively.
Communicate effectively in-person, by phone, and online.
Model professionalism through positive and communicative behaviors.
Multi-task, set priorities, and manage time effectively.
Analyze data, plan, organize, and evaluate training activities.
Be adaptable and flexible in a fast-paced environment.
Consistently demonstrates the behaviors of servant leadership while prioritizing team member needs, acting as a trusted advisor, and fostering a culture of respect and empowerment.

Responsibilities

Assists in the creation of materials, including presentations, training guides, participant manuals, videos, slides, and other educational materials.
Serves as a main administrator for the Learning Management System (LMS), Customer Relationship Management (CRM), and other systems.
Coordinates and assists in the development of instructional and support materials.
Updates curriculum and resource materials in LMS and other related systems.
Gathers and evaluates information from employees and management on previous training to identify weaknesses and areas that need more in-depth training.
Assists in the creation of refresher training for established policies and processes.
Interacts and collaborates with subject-matter experts and other staff within Bob Moore Auto Group, as well as outside organizations and vendors, for various projects.
Uses personal device to provide an additional layer of security for company network and site access through multi-factor authentication.
Provides updates on division training initiatives, action items, and activities.
Works on a wide variety of special projects, including cross-agency training efforts.
Responsible for other duties and projects as assigned.
Coordinate, schedule, and support training programs held across the company.
Facilitate communication between department and outside vendors to ensure that organizational development efforts are aligned.