Organizational Change Senior Manager - Utilities

Accenture•Kirkland, WA

2d•$122,700 - $338,300•Remote

About The Position

Talent and Organization helps clients co-create the workforce of the future by making data-driven decisions, providing tools and roadmaps, creating digital experiences employees love, and developing forward-thinking leaders. Their approach and people position them at the forefront of talent, HR, and organizational consulting, assisting clients with new skilling, talent strategy, leadership development, employee experience, and change management. The role of an Organizational Change Senior Manager involves guiding clients through reinvention, including reimagining work and workforce through technology, automation, and Gen AI. This includes translating strategic direction into holistic change strategies, building and leading change teams in large-scale programs, and embedding continuous change practices. The role also involves using data-driven insights to assess change readiness and adoption, designing agile change strategies to shift culture and ways of working, and applying human-centered design principles to co-create change solutions. Leading practice change tools and methodologies such as organizational change analytics, behavioral science, agile change management, and digital engagement tools are utilized. The position also focuses on helping clients build lasting agile change capabilities for organizational resiliency, contributing to business development through proposals and client relationship building, and advancing the T&O practice through market research, capability development, and knowledge management. Travel is expected as needed.

Requirements

Minimum of 8 years’ experience in transformational change management
Minimum of 5 years’ experience in Consulting, Advisory, or Project-based environments
Minimum of 3 years of Utilities Industry experience
Minimum of 2 years of experience working on programs in the Customer Service / Customer Operations domain

Nice To Haves

Experience working with Customer Information Systems including but not limited to SAP and Oracle
Experience in designing, developing and rolling out change management processes
Familiarity with digital tools like HR Automation, Future Workforce Design and Analytics
Experience with: Change Analytics, Change Tracking, Design Thinking, Change Capability Development, Agile Change Management
Familiarity with digital change management tools like Cognition

Responsibilities

Guide clients through reinvention including reimagining work and workforce enabled by technology, automation and Gen AI capabilities
Guide the translation of strategic direction and business objectives established by clients into holistic change strategies
Build and lead change teams within large-scale reinvention programs, guiding clients through designing and embedding continuous change practices
Use data-driven insights to assess change readiness, adoption rates, and organizational sentiment
Design agile change strategies that will help companies shift their culture, adjust ways of working to be future-ready
Apply human-centered design principles to co-create change solutions and personalized change journeys with clients
Use leading practice change tools and methodologies including: Organizational change analytics and data visualization, Behavioral science practices, Agile change management methods and tools, Digital engagement, collaboration, and development tools and platforms
Help clients build lasting agile change capabilities at all levels of the organization to build organizational resiliency
Help Accenture with business development including proposals and build client relationships
Build our T&O practice by helping with market research, Points-of-View, capability development, thought capital, and knowledge management