Organizational Change Manager II

Computer Task Group, Inc • Buffalo, NY

8d • Onsite

About The Position

CTG is seeking to fill an Organizational Change Manager II opening for our client. This role involves leading organizational change management efforts for medium-to-large IT initiatives with moderate to significant business impact. The position requires developing and executing comprehensive change management strategies and plans to support the successful adoption of new processes, systems, and technologies. The Organizational Change Manager II will partner closely with project managers, program managers, executive sponsors, and business stakeholders to integrate change activities into overall project plans. Key responsibilities include conducting stakeholder analyses, change impact assessments, and organizational readiness assessments to identify risks and opportunities, as well as developing and implementing strategies to address resistance, improve engagement, and accelerate user adoption. The role also involves coaching senior leaders and managers on effective change leadership and communication practices, creating and delivering executive-level presentations, and developing internal communications to support project objectives. Collaboration with Learning & Development teams for training needs and the design/delivery of learning resources is also a part of this role. Furthermore, the position requires defining business readiness metrics, measuring adoption and change effectiveness, and gathering feedback through various assessment methods. Developing transition and sustainability plans to reinforce long-term adoption and ensuring compliance with organizational risk management and regulatory requirements are also key duties. The scope includes managing organizational change activities across multiple concurrent IT projects and programs, serving as the primary change management liaison, and coordinating change management schedules and deliverables. The role also supports continuous improvement of enterprise change management capabilities.

Requirements

• Bachelor's degree in Business Administration, Organizational Development, Human Resources, Communications, Information Technology, or a related field.
• Minimum of 5 years of experience leading organizational change management initiatives for IT projects or enterprise transformation programs.
• Experience partnering with project and program managers to deliver successful technology implementations.
• Demonstrated experience developing and executing change management strategies, communication plans, and stakeholder engagement activities.
• Strong experience creating executive presentations and PowerPoint materials.
• Excellent verbal and written communication skills with the ability to effectively communicate with employees, managers, executives, and senior leadership.
• Experience conducting change impact assessments, readiness assessments, and stakeholder analyses.
• Strong organizational, facilitation, and relationship management skills.

Nice To Haves

• Project Management Professional (PMP), Prosci Change Management Certification, or other recognized change management certification.
• Experience within financial services, banking, or other highly regulated industries.
• Experience managing projects or programs in addition to organizational change management responsibilities.
• Familiarity with enterprise communication strategies, learning and development processes, and organizational transformation initiatives.
• Experience measuring change adoption, business readiness, and long-term sustainability using quantitative and qualitative metrics.
• Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

Responsibilities

• Lead organizational change management efforts for medium-to-large IT initiatives with moderate to significant business impact.
• Develop and execute comprehensive change management strategies and plans to support successful adoption of new processes, systems, and technologies.
• Partner closely with project managers, program managers, executive sponsors, and business stakeholders to integrate change activities into overall project plans.
• Conduct stakeholder analyses, change impact assessments, and organizational readiness assessments to identify risks and opportunities.
• Develop and implement strategies to address resistance, improve engagement, and accelerate user adoption.
• Coach senior leaders and managers on effective change leadership and communication practices.
• Create and deliver executive-level presentations, PowerPoint decks, communication plans, and messaging tailored to various audiences.
• Develop, coordinate, and manage internal communications supporting project objectives and organizational readiness.
• Collaborate with Learning & Development teams to identify training needs and support the design and delivery of learning resources.
• Define business readiness metrics, measure adoption and change effectiveness, and recommend corrective actions when necessary.
• Gather and analyze qualitative and quantitative feedback through surveys, interviews, focus groups, and other assessment methods.
• Develop transition and sustainability plans to reinforce long-term adoption and business value.
• Ensure compliance with organizational risk management, regulatory requirements, and internal control standards.
• Support additional organizational change initiatives and related responsibilities as assigned.
• Manage organizational change activities across multiple concurrent IT projects and programs.
• Serve as the primary change management liaison between project teams, business leaders, and stakeholders.
• Coordinate change management schedules, resource requirements, and deliverables while aligning with overall project objectives.
• Build strong partnerships across all organizational levels, from frontline employees to executive leadership.
• Apply structured change management methodologies, tools, and best practices to drive successful business transformation.
• Support continuous improvement of enterprise change management capabilities and organizational readiness practices.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level