Organizational Change Management (OCM) Subject Matter Expert

BerryDunn • Remote,

1d • Hybrid

About The Position

BerryDunn is seeking a Senior Consultant to join our Medicaid Practice Group (MPG) that will have an initial focus supporting our client in Puerto Rico as a Medicaid Enterprise System (MES) Organizational Change Management (OCM) Subject Matter Expert (SME). As part of our consulting team focused on State Medicaid Agency (SMA) clients, you will leverage your OCM expertise, along with project management and Medicaid knowledge, to help Medicaid agencies improve the health and lives of individuals. You will also be the success partner for Medicaid agencies in building healthier communities and stronger futures. BerryDunn is seeking an individual with experience in OCM, preferably in state government, health IT, and/or the Health and Human Services (HHS) industry. This individual will support, and at times lead, the identification, development, and implementation of OCM activities in support of the Medicaid Enterprise and it’s supporting people and processes. The ideal candidate will have a demonstrated State HHS IT OCM, project management and Prosci® background with experience in Medicaid Management Information Systems (MMIS) modules implementations. This position can be remotely based or in one of our offices in Portland, Maine, Charleston, West Virginia, San Juan, Puerto Rico, or Phoenix, Arizona. You will report to senior leaders in the MPG and will help clients nationally, with your initial focus being on our client in Puerto Rico. The candidate must be willing to work standard Atlantic Standard Time (AST) business hours to align with client and team schedules. Approximately 25–50% travel may be required to support client engagements, stakeholder workshops, and project milestones.

Requirements

• Bachelor’s degree (a bachelor’s degree can be replaced with an additional four (4) years related experience)
• A minimum of five (5) years of experience implementing OCM practices for system implementation projects using an industry standard change management framework
• Three (3) years of demonstrated experience in an OCM lead or SME role supporting a SMA or a large healthcare provider management organization of a similar size
• Familiarity with MES modernization efforts and CMS guidelines
• Demonstrated ability to perform and/or lead change management activities using an industry standard change management framework
• Demonstrated ability to confidently facilitate meetings and present complex concepts to stakeholders
• Demonstrated ability to balance multiple assignments and achieve quality results in a timely manner
• Demonstrated ability to create and sustain positive working relationships with diverse stakeholders
• Demonstrated ability to perform and thrive in an ambiguous and changing environment
• Written and verbal fluency in English
• Proficiency in all Microsoft (MS) applications

Nice To Haves

• Proficiency in MS Visio a plus
• Spanish fluency is a plus
• Prosci® and/or other industry recognized change management certification strongly desired
• Prior consulting experience is a plus

Responsibilities

• Provide OCM services to SMA clients as they transform their organization to align with MES strategy.
• As a trusted advisor, you will provide leadership and guidance for clients and internal project teams in the following areas: Strategy and Planning
• Help develop and execute an OCM strategy appropriate to the client environment
• Support, and at times lead, the development of project deliverables and artifacts such as plans, surveys, and assessments, e.g. Prosci® Change Triangle (PCT), Change Readiness, OCM Maturity, and Training Needs
• Stakeholder Engagement and Communication
• Develop and manage project and stakeholder communications
• Help develop and maintain strong relationships with project stakeholders, including clients, project team members, vendors, and other interested parties
• Facilitate meetings with clients, vendors, and internal teams as needed
• Help manage and report on project status, progress, budget, schedule, quality, and resources
• Project Delivery
• Support, and at times lead, the development of gap analysis and business processes and/or documentation (e.g. reports, standard operating procedures (SOPs), process maps, etc.)
• Assist in developing and reviewing project deliverables and artifacts
• Document and escalate action items, issues, and decisions
• Help mentor and develop internal project team members

Benefits

• Discretionary annual bonus based on factors such as company and personal performance.
• Eligible employees have access to benefits that go beyond what’s expected to support their physical, mental, career, social, and financial well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior