Organizational Change Management Lead

Capgemini•Boston, MA

14h•Hybrid

About The Position

We are seeking an experienced Organizational Change Management (OCM) Consultant to support large-scale insurance transformation programs. This role is designed for practitioners who can operate within complex environments, translate business and technology change into actionable strategies, and drive adoption across all levels of an organization. This is a hands-on transformation role—ideal for individuals who design and execute change strategies, not just advise on them. As an OCM Consultant, you will work as part of a broader transformation team supporting enterprise programs, including platform implementations and operating model changes. You will partner with business and technology stakeholders to assess impacts, design change strategies, and deliver execution across communications, training, and stakeholder engagement. This role requires the ability to navigate structured programs while adapting to evolving priorities and business needs.

Requirements

8+ years of experience in Organizational Change Management, business transformation, or related consulting roles
Proven experience supporting large-scale transformation programs, including multi-year initiatives
Demonstrated ability to design and execute OCM strategies (not limited to communications or training)
Experience supporting technology or platform implementations within complex environments
Strong stakeholder management skills, with experience engaging both business and leadership audiences
Ability to operate effectively within structured programs while managing evolving priorities.

Nice To Haves

Experience in Insurance or Financial Services (Insurance strongly preferred)
Familiarity with insurance platforms such as Guidewire, Sapiens, or similar enterprise systems
Certification or training in change management methodologies (e.g., Prosci, CCMP, or equivalent)
Consulting experience within transformation-focused environments.

Responsibilities

Design and execute organizational change strategies aligned to business and technology transformation goals
Conduct change impact assessments across business functions (e.g., policy, claims, underwriting, finance)
Develop and deliver stakeholder engagement, communication, and training plans
Support adoption measurement, readiness assessments, and post-go-live sustainment activities
Engage stakeholders across all levels—from frontline teams to senior leadership
Build trust and alignment within cross-functional teams
Support leaders in understanding change impacts and guiding their teams through transition
Partner with program and project teams to integrate change management into overall delivery
Support technology implementations (e.g., Guidewire, Sapiens, Majesco, Insurity, or similar insurance platforms) by translating system changes into business impacts
Identify risks, resistance points, and mitigation strategies throughout the transformation lifecycle
Contribute to the development of OCM assets, frameworks, and reusable offerings
Support the growth of Capgemini’s OCM capability within Insurance and broader business transformation services
Participate in internal knowledge sharing and continuous improvement initiatives.