Organizational Change Management Consultant (Remote USA, CT/ET Preferred)

M-Files

2d•Remote

About The Position

M-Files is redefining how work gets done with its context-first document management system. This system offers purpose-built business use cases for secure collaboration, process automation, and governance. Unlike traditional systems, M-Files organizes content around business context, connecting documents to people, projects, and transactions. Its unique metadata-driven architecture allows organizations to model content in line with business processes, unify information across silos, and apply AI at scale, leading to increased productivity, reduced risk, and smarter decisions for over 6,000 customers globally. M-Files Advisory Services is a new practice within M-Files' Global Services organization, focused on helping customers achieve measurable business value from the M-Files platform beyond initial deployment. The practice is launching with foundational offerings including Health Check, AI Readiness, and Organizational Change Management, with plans for rapid expansion. This role is a founding hire, expected to deliver from day one and contribute to shaping the practice's operational model as it grows.

Requirements

5–8 years of experience specifically in organizational change management, ideally within enterprise software adoption or digital transformation.
Formal change management certification required (Prosci, ACMP (CCMP), APMG International, Kotter, Lean Six Sigma, or a validated university certification or degree in a relevant discipline) — completed, not in progress.
M-Files or comparable enterprise document/content management platform experience required.
Strong business acumen, with demonstrated ability to identify and resolve business process and workflow impediments.
Comfortable and effective operating across all levels of a client organization, from end users to C-suite executives.
Skilled facilitator with experience designing and delivering change communication and coaching programs.
Excellent written communication skills, with experience producing executive-ready plans and reports.
Comfortable working within AI-assisted delivery workflows.
Comfortable building delivery collateral — workbooks, templates, scoring tools, and project plans — from a blank page.

Nice To Haves

Management consulting background — strategy, operations, or business transformation — even outside change management specifically.
Business process expertise: experience redesigning how an organization works, not only helping it adopt a new system.
Experience helping a customer apply a platform strategically to a business problem, rather than only supporting its adoption.
Experience applying persona- or archetype-based adoption frameworks in a workshop setting.
Prior experience building training or enablement materials, or certification/readiness pathways, for a team.
Experience mentoring or informally leading junior colleagues.
Commercial instinct for spotting expansion or subscription opportunities within a delivery engagement, and comfort raising them to account and sales teams.

Responsibilities

Design and lead a structured, multi-phase change management program for customers implementing and/or expanding M-Files across departments, from initial discovery through reinforcement and coaching after go-live.
Establish and run a recurring governance cadence with the customer to track change readiness, adoption signals, resistance, and dependencies.
Apply the practice's persona-based adoption framework to plan differentiated engagement for different stakeholder populations.
Conduct a training needs analysis to define what each affected role needs to be able to do, and by when, for training that M-Files Professional Services designs and delivers.
Identify, build, and enable a customer-side change network to sustain adoption after the engagement ends.
Coach the customer's executive sponsor and key designees to reinforce the change and address resistance.
Establish an adoption baseline at the start of the engagement and track progress against it.
Read a room of mixed adoption-readiness levels in real time and adjust facilitation approach accordingly.
Partner with account teams to align engagement scope and timing with the broader account plan.
Identify and escalate additional service and subscription opportunities surfaced during a customer engagement.
Build the delivery workbooks, templates, and project plans for the practice.
Take increasing ownership of the OCM enablement program, including training curriculum and certification/readiness pathway guidance.
As the team scales, take on mentoring for incoming associates in your service area.
Proactively identify friction in delivery process, tooling, or methodology, and drive it to resolution.
Contribute to identifying and shaping new service offerings as the Advisory portfolio expands.