Oregon Health Plan Specialist - AD024
About The Position
The Oregon Health Plan (OHP) Specialist supports clients in accessing healthcare coverage by guiding them through enrollment, eligibility, and renewal processes for OHP and the Federal Marketplace. This is a highly interactive role involving daily client contact and frequent communication with state agencies, tribal communities, and partner organizations. Working closely with internal teams, the OHP Specialist ensures accurate coverage and continuity of care while building trusted relationships with diverse populations. This role combines outreach, case management, and advocacy to help individuals navigate complex systems and access essential health services.
Requirements
- High School Diploma or GED
- Minimum of two (2) years of experience in an office or administrative environment
- Strong proficiency with Microsoft Word, Excel, and Outlook
- Valid driver’s license, clean driving record, and reliable transportation (mileage reimbursed)
- Ability to pass pre-employment drug screening, criminal background check, and DMV check
Nice To Haves
- Knowledge of the Oregon Health Plan and/or Indian Health Services
- Experience working with Native American/Alaska Native communities
- Familiarity with public benefits systems and healthcare enrollment processes
Responsibilities
- Serve as a primary point of contact for clients seeking health coverage, providing intake, application assistance, and ongoing support
- Track application status, eligibility, and renewal timelines; follow up to ensure continuity of coverage
- Maintain accurate documentation in electronic health records (EHR) and verify insurance information
- Communicate regularly with Oregon state agencies, health systems, and other partners to resolve application and eligibility issues
- Collaborate closely with internal teams and external community partners
- Conduct outreach efforts, including phone-based outreach and in-person community engagement events
- Build relationships with diverse populations, including Native American/Alaska Native communities, unhoused individuals, and clients in residential and correctional settings
- Educate clients and community members about health insurance options
- Assist clients in obtaining required documentation (citizenship, tribal heritage, etc.)
- Support applications for additional services such as SNAP, Social Security, and voter registration
- Participate in training NARA staff on OHP and Marketplace processes
- Travel to various sites across the Portland metro area during training and for ongoing outreach
- Perform other duties as assigned
Benefits
- 15 Paid Holidays: New Years Day, Martin Luther King Jr. Day, Presidents Day, Memorial Day, Juneteenth, Battle of Little Big Horn, Independence Day, Labor Day, Native American Day, Indigenous Peoples’ Day, Veterans Day, Thanksgiving, day after Thanksgiving, December 25th and your Birthday!
- Affordable Medical, Dental, and Vision Insurance through Kaiser Permanente
- 13 Paid Days of Sick Time
- 13 Paid Days of PTO (Vacation accruals increase with years of service to a maximum of 26 days)
- $50,000 Life Insurance & AD&D
- Short Term and Long-Term Disability
- Flexible Spending Account
- Health Spending Account
- 401(k) with 4% Match
- Employee Assistance Program
- Inclement Weather Days (Snow Days)
- Public Student Loan Forgiveness
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
