Orders Specialist

Colgate • Scottsdale, AZ

6d • Hybrid

About The Position

Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specializing in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name! Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values—Caring, Inclusive, and Courageous—we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all. CP Skin Health Group is seeking an Orders Specialist to join our team and provide white-glove customer service to our corporate accounts, as well as our corporate account team. The Orders Specialist is responsible for ensuring orders are placed accurately and fulfilled timely in an effort to exceed customer satisfaction. This individual has a strong attention to detail and enjoys providing solutions to help exceed company objectives. The ideal candidate should have a natural analytical way of thinking, confidence in their execution and exceptional attention to details, and should be committed to providing the highest level of customer service and working synergistically with our supporting departments to provide quick and efficient order processing. This is a hybrid position and the selected candidate is expected to work in the Scottsdale offer 4x week (Monday - Thursday).

Requirements

• High school degree or equivalent
• 1+ years of work experience in a customer service or order entry role
• Excellent knowledge of Microsoft Office (Word, Excel etc.) or Google Suite (Docs, Sheets, etc)
• Working knowledge of office equipment and computer hardware and peripheral devices
• Basic understanding of databases
• Previous experience in customer service

Nice To Haves

• Bilingual English/Spanish a plus
• Experience in the Aesthetics industry
• Exceptional attention to detail and command of English, both verbal and written
• Resilience and ability to thrive in a fast-paced environment

Responsibilities

• Transfer data from various formats into database systems to process customer orders; verify data by comparing it to source documents
• Verify customer information is accurate in all applicable systems
• Verify and confirm customer orders and delivery expectations
• Serves as primary contact for customer inquiries on order placement, invoicing, shipment, etc.
• Establishes communication with appropriate internal parties to ensure timely responses to customers.
• Creates mutually beneficial relationships with customers through establishment of rapport and exceptional customer service.
• Supports team goals and helps to exceed business objectives.
• Support our order specialist team when needed. (PTO, special projects, etc.)
• Provide the highest level of customer service and while working synergistically with our supporting departments to provide quick and efficient solutions.
• Must be solutions oriented in all customer facing scenarios and order validation.
• As the department grows, other duties and responsibilities are needed.

Benefits

• medical
• dental
• vision
• basic life insurance
• paid parental leave
• disability coverage
• participation in the 401(k) retirement plan with company matching contributions subject to eligibility requirements
• a minimum of 15 vacation/PTO days
• 13 paid holidays
• Paid sick leave is adjusted based on role and location in accordance with local laws.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED