Ordering Onboarding Specialist
About The Position
The Ordering Onboarding Specialist is responsible for leading customers through the successful onboarding of PAR Ordering products and new capabilities—from contract signature through launch, stabilization, and handoff to Customer Success. This role blends project management discipline, technical platform knowledge, and customer-facing support to ensure high-quality implementations, accelerated time-to-value, and scalable onboarding practices. This role serves as a key bridge between Customers, Product, Engineering, Customer Success, and third-party partners, acting as both a delivery owner and a technical subject-matter expert across the PAR Ordering ecosystem.
Requirements
- 5+ years of experience in customer-facing software delivery, onboarding, implementation, or technical consulting roles
- Proven experience leading complex, multi-workstream customer implementations in a SaaS environment
- Strong technical background, including experience with APIs, integrations, middleware, and system configurations
- Working knowledge of API testing tools (e.g., Postman), SQL, and basic data analysis concepts
- Ability to translate technical complexity into clear customer-facing guidance and recommendations
- Strong project management, organizational, and prioritization skills across multiple concurrent initiatives
- Excellent written and verbal communication skills with both technical and non-technical stakeholders
- Ability to operate independently in a fast-paced, cross-functional environment
- Experience working with a globally based project team
Nice To Haves
- Flexible schedule to accommodate various time zones
- Ability to travel up to 20% to support project execution and internal meetings
Responsibilities
- Participate in the end-to-end customer onboarding lifecycle from contract signed through launch, stabilization, and handoff to Customer Success
- Support project planning, timelines, milestones, risks, and dependencies across multiple concurrent implementations with the Onboarding Manager
- Drive onboarding kickoff, requirements discovery, solution design workshops, UAT coordination, launch readiness, and post-launch stabilization
- Act as the primary point of accountability for customer outcomes, delivery quality, and overall onboarding success
- Work with customers, in close collaboration with Onboarding Managers, to understand requirements and advise on product implementation and customer roll-out
- Review and analyze the client's business operations and processes to provide strategic guidance
- Advise customers on integrations with third-party platforms and their capabilities
- Coordinate the development and roll-out of new third-party integrations, working directly with customers, integration partners, and our Product team
- Work with Product Managers, Technical Leads, Architects and Developers to ensure our product meets customer expectations
- Ensure customer roll-outs are successful by providing technical implementation guidance and delivering the right solution
- Improve on existing roll-out processes by incorporating customer feedback and best practices
- Consistently work to deliver increased time to value with shorter implementation cycles
- Receive customer feedback and work with the Product Management team to shape the future of our product
- Analyze production issues reported from customers and escalate to Support and Product teams as necessary
- Run pilots and roll out new products and features with key customers
- Support documentation creation for end user consumption with the MENU Knowledge team
- Serve as the subject matter expert for the onboarding and customer success team to support and drive the onboarding process of new technical products
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
