Order Writer

Kewaunee Scientific Corp.•Statesville, NC

7d•Onsite

About The Position

The Order Writer is responsible for managing the entire process of processing orders from Dealers, National Distributors, Direct Customers, and Direct Sales Representatives. This role involves importing orders, reconciling issues or missing data, determining phasing and production run assignments, preparing lock schedules, and processing change orders, taxes, and other associated transactions. All aspects of an order must be resolved for release to manufacturing by a pre-determined priority, adhering to the documented Order Entry Business Process / SOPs. The Order Writer serves as the final review point for orders before they are released to production scheduling and must communicate effectively with other departments during daily order processing.

Requirements

Associate's degree (A. A.) or equivalent from two-year college or technical school, Accounting or Business preferred, and three years of recent experience; or five years recent related experience and/or training; or equivalent combination of education and experience.
Ability to type 60+ wpm.
Proficiently utilize 10-key calculator.
Ability to read and interpret documents such as purchase orders, contracts, vendor quotations, estimating quotations, and multiple revisions to order listings.
Ability to effectively communicate issues or needed information to salesmen on the phone or through email.
Ability to calculate figures and amounts such as discounts, commissions, and percentages.
Ability to apply concepts of basic algebra and accounting principles.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
Ability to research information, compile disparate sources of information, arrive at a conclusion and implement decisions with an understanding of implications on division finances and customer relations.
Previous experience and knowledge of data entry into a computerized order entry and tracking system along with the ability to perform other related functions within the same and supporting systems to meet audit requirements.
Ability to enter information and perform computer tasks quickly and accurately to allow for efficient order flow processing.
Excellent grammar, proofreading and writing skills.
PC proficient in a Windows environment.
Proficient with Microsoft Outlook, Word and Excel.
Electronic document management skills.
Excellent organizational skills.
Detail oriented.
Successful follow through on assigned tasks.
Ability to work well in a fast-paced, deadline driven work environment.
Ability to work in a “Team” environment.
Must demonstrate behavior that is professional, assuring, and have excellent oral communication skills for phone correspondence.

Nice To Haves

Prior experience in ERP order system (Syteline desired)

Responsibilities

Follows Kewaunee Scientific Corporation Order Entry Business Process and Standard Operating Procedures for all transactions.
Processes all types of orders and transactions required by the Order Entry Department, including capacity reservation orders.
Imports orders from Kewaunee’s Connect Order System into Syteline ERP system from the Orders email box and other sources, including manually.
Prepares order records for engineering by splitting them into manufacturing runs/phase runs.
Reviews pricing, discounts, special up-charges, product lead time, quotes, taxes, and any other applicable discounts or fees to validate proper application, along with colors and finishes.
Processes revisions, corrections, cancellations, CSR’s, and split orders into subsequent runs when needed.
Prepares lock schedules, including validating keying requirements and facilitating corrections.
Checks all entries for accuracy before completing an order, including billing and shipping addresses, PO numbers, and any special instructions or notes.
Issues inspection reports.
Emails detailed acknowledgments to field representatives as orders are completed.
Saves all documents and email records for each order in the Kewaunee Scientific Corporation “K” drive in the job folder, as per audited SOX Control.