Order to Cash Technology Manager, Global Process Organization

Apple • Austin, TX

1d

About The Position

Apple's Global Process Organization is seeking an experienced and highly motivated Order to Cash (O2C) Technology Manager to lead the strategic development, implementation, and optimization of technology solutions supporting our global Order to Cash processes. As manager of the O2C Technology team, you'll lead a team of fully dedicated, centralized technical experts who build the technology solutions that will power Apple's Order-to-Cash operations into the future. This role sits at the heart of a major transformation model to drive strategic outcomes at Apple's scale. This role will be critical in driving efficiency, scalability, and innovation across our Collections, Credit, Cash Applications, Invoicing Compliance and Revenue Operations functions. The ideal candidate will possess an understanding of O2C business processes, enterprise-level technology platforms, and have a proven track record of delivering complex technology projects with an emphasis on Process Innovation & Artificial Intelligence and Machine Learning. The Order to Cash Technology Manager will be accountable for the professional and technical development of their team, thoughtful resource allocation across a high-demand portfolio, and end-to-end delivery of O2C technology solutions. You'll work closely with the O2C Global Process Owner, O2C Global Operation Leaders, and technology partners including the Finance Transformation Office, FDT, and IS&T.

Requirements

• 5+ years in Order to Cash, Finance Operations, Finance Projects, or a related technical or analytical function
• 2+ years leadership experience managing a high performing team
• Proven experience managing and delivering large-scale technology projects, preferably within an O2C or Finance domain

Nice To Haves

• Experience leading a centralized technology function or Center of Excellence
• Strong understanding of end-to-end Order to Cash processes, including Collections, Credit, Cash Applications, Invoicing Compliance and Revenue Operations
• Demonstrated proficiency and practical experience with Artificial Intelligence and Machine Learning (AI/ML) in a finance or operations context, particularly in areas like predictive analytics, intelligent automation, or anomaly detection within a Finance context.
• Hands-on experience with Snowflake, Dataiku, Tableau, or equivalent data and analytics platforms
• Familiarity with RPA platforms and intelligent process automation
• Experience partnering with IS&T, FDT, or equivalent enterprise technology teams
• Track record managing competing priorities through structured intake and governance processes
• Experience leading teams through significant change management and transformation environments
• Excellent communication, interpersonal, and presentation skills, with the ability to influence stakeholders at all levels

Responsibilities

• Lead the strategic development, implementation, and optimization of technology solutions supporting global Order to Cash processes.
• Lead a team of centralized technical experts building technology solutions for Order-to-Cash operations.
• Drive efficiency, scalability, and innovation across Collections, Credit, Cash Applications, Invoicing Compliance, and Revenue Operations functions.
• Deliver complex technology projects with an emphasis on Process Innovation & Artificial Intelligence and Machine Learning.
• Accountable for the professional and technical development of their team.
• Thoughtful resource allocation across a high-demand portfolio.
• End-to-end delivery of O2C technology solutions.
• Partner with O2C Global Process Owner, O2C Global Operation Leaders, and technology partners (Finance Transformation Office, FDT, IS&T).

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees