Order to Cash Specialist (Remote)

KSHB / KMCI / The EW Scripps Company•Home Office - Ohio, OH

2d•Remote

About The Position

The E.W. Scripps Company is seeking an Order to Cash Specialist to provide support and subject matter expertise across Order to Cash (O2C) functions for Local and National Media operations. This role partners with internal stakeholders to ensure accurate and timely processing of customer accounts, billing, cash application, reconciliations, and other financial transactions while driving operational excellence and continuous process improvement.

Requirements

High school diploma or GED required.
Strong problem-solving and decision-making skills.
Exceptional attention to detail with the ability to manage multiple priorities simultaneously.
Excellent verbal and written communication skills.
Strong organizational and analytical capabilities.
Demonstrated initiative, accountability, and self-motivation.
Ability to effectively collaborate and communicate with employees and leaders at all levels of the organization.
Strong proficiency with Microsoft Office applications, particularly Excel.
Ability to identify process improvement opportunities and support operational excellence initiatives.
Commitment to delivering excellent internal and external customer service.

Nice To Haves

Generally, 1-3 years of office experience preferred.
Generally, 1-3 years of customer service experience in a fast-paced environment preferred.
Experience in accounting, finance, shared services, or a related field preferred.

Responsibilities

Investigate and resolve questions related to Order to Cash functions and processes.
Perform key Order to Cash activities including customer service, cash application, cash balancing, daily aired TV log reconciliation, billing, customer account setup, and credit card processing.
Review O2C processes and workflows and identify opportunities to improve efficiency and service delivery.
Support efforts to centralize and standardize operational workflows across the department.
Assist with developing and monitoring operational metrics and internal Service Level Agreements (SLAs).
Support system upgrades, user training initiatives, and updates to Standard Operating Procedures (SOPs).
Resolve escalated issues and provide support to management in addressing complex operational matters.
Coordinate Order to Cash audit requests from internal and external auditors.
Participate in special projects and departmental initiatives as assigned.
Other duties as assigned.