Order to Cash Specialist

The E.W. Scripps Company • Cincinnati, OH

1d • Remote

About The Position

The E.W. Scripps Company is seeking an Order to Cash Specialist to provide critical support and expertise across our Local and National media operations. This remote role offers the opportunity to make a real impact by ensuring smooth financial operations and exceptional customer service across our organization.

Requirements

• Minimum High School/ GED
• 1-3 years office experience is preferred
• 1-3 years of experience in Customer Service and working in a fast-paced environment
• Preferred experience in accounting, finance or other related fields
• Strong problem-solving and decision making skills
• Detail oriented with the ability to multi-task
• Excellent oral and written communication skills
• Excellent organizational and analytical skills
• Proven initiative and self-motivation
• Proven ability to interact with various levels of staff and management
• Strong proficiency in Microsoft Office with a focus on Excel

Responsibilities

• Investigate and resolve questions related to Order to Cash functions
• Perform processes in the Order to Cash department including, but not limited to: Customer Service, Cash Application, Cash Balancing, Daily Aired TV Log Reconciliation, Billing, Customer Account Setup and Credit card processing
• Continually review the processes and workflow of all O2C services and provide recommendations as to the most efficient manner to accomplish these services
• Assist with centralizing and standardizing workflow processes
• Assist with establishing methodology to measure operational metrics and internal Service Level Agreements (SLAs)
• Assist with software upgrades, education of users and updating Standard Operating Procedures (SOPs) for new versions of software
• Resolve escalated issues when appropriate and provide support to the management team in resolving issues
• Coordinate O2C audit requests from internal and external auditors
• Assist the management team on special projects as needed

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED