Emerald Order Taker

Turning Stone Enterprises•Verona, NY

6d•Onsite

About The Position

Join our Emerald team with exceptional guest experiences from the very first interaction, providing outstanding service while efficiently managing orders with accuracy and professionalism. From answering phones and processing payments to coordinating timely room deliveries, they ensure every detail is handled seamlessly creating a smooth and satisfying dining experience for every hotel guest.

Requirements

Excellent interpersonal communication skills; must be able to speak and write in English.
The ability to stand and walk for long periods of time.
The ability to lift and carry up to 50 lbs.

Nice To Haves

Positivity – Team members who are passionate to learn, energetic to hit the ground running and willing to grow in a professional, team-oriented environment with a focus on guest service.
Growth Opportunities – We offer a successful journey, including hands-on training and support to advance your career.
Empowerment – We believe in our team members. With learning opportunities, career growth potential and recognition of outstanding performance, we encourage our team to take pride in their work.

Responsibilities

Always answers phone in a courteous, professional manner.
Effectively take guests’ orders, ensuring clarity and accuracy.
Maintains complete knowledge of all menu and beverage items; prices, ingredients, method of preparation and availability.