In Room Dining Order Taker

Four Seasons Hotels and Resorts•Valley, AL

2d•Onsite

About The Position

Four Seasons Hotel Silicon Valley is currently looking for an In Room Dining Order Taker. This role reports to the Food & Beverage Management team and is responsible for various duties related to room service operations. The position requires a strong understanding of hotel and dining outlet operations, menu knowledge, and excellent customer service skills. The order taker will handle guest orders, assist with side work and closing duties, manage amenity orders, and ensure adherence to Four Seasons service standards.

Requirements

Excellent written and verbal communication skills in English.
Open schedule required; weekends, holidays, days and/or night
Must provide proof of work authorization eligibility to be employed in the United States of America

Nice To Haves

Experience working in Food & Beverage establishment in a hotel setting is preferred.

Responsibilities

Check in for assignments upon arrival each day
Meet with managers to discuss any pass on
Coordinate and communicate with supplies are needed In Room Dining, to complete orders, using par stock list as a guide
Have full knowledge of all hours of operation for In Room Dining and all dining outlets for the Hotel
Have full knowledge of restaurants and Room Service menus and be able to communicate details to hotel guests
Assist in the proper and timely completion of servers side work and closing duties, as assigned by the manager on duty
Assist in taking orders for amenities, prepare amenity packages, accurately charge amenities to correct department, document all amenity changes, and correctly file all information
Answer the telephone and accurately record guest information and food and/or beverage orders according to established procedure, including noting food allergies and special attention orders
Up sell and suggest additional food and/or beverage items to compliment the order whenever possible
Accurately document orders on dish pick up list and ensure dish pick up standards are being met correctly.
Communicate daily with staff in the morning and evening to discuss upcoming events or noteworthy information that impacts the department.
Demonstrate knowledge of and competency in all aspects of department, delivery, order taking, and office systems
Oversee and maintain Four Seasons In Room Dining Service Standards
Monitor areas for cleanliness and organization
Ensure carts are clean and in good repair at all times and communicate to managers when necessary repairs are in order
Communicate effectively with staff from both the front and back of the house
Other duties as assigned