In-Room Dining Order Taker - Conrad Orlando

Waldorf Astoria Kuwait • Orlando, FL

5d • Onsite

About The Position

Conrad Orlando is looking for an In-Room Dining Order Taker to join their team. This role is responsible for processing in-room dining orders and delivering memorable experiences to guests. The Conrad Orlando is a luxury resort located on the Evermore Orlando Resort property, bordering Walt Disney World, and features 433 rooms, extensive meeting space, a spa, golf courses, and multiple food and beverage outlets including restaurants, a cocktail bar, a marketplace, and in-room dining.

Requirements

• A passion for spreading the light and warmth of Hospitality.
• Acting with Integrity and always doing the right thing.
• Inspiring others through Leadership.
• A belief that Teamwork drives the best outcomes.
• A sense of Ownership and accountability.
• A focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

Responsibilities

• Bring an upbeat and friendly attitude to all guest interactions and proactively look for ways to make their experience special
• Respond to Room Service telephones and guest requests in a friendly, timely, and efficient manner
• Capture food and beverage orders and input them into the point-of-sale system without errors
• Learn the details of all menu items, promotions, and specials so you can help guests and answer their questions with confidence
• Suggest and promote food and beverage items such as sides, desserts, drinks, and special promotions
• Reconcile checks, including verifying check totals and gratuity disbursement, and handle cash according to accounting guidelines

Benefits

• Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
• Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
• Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
• Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
• Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
• Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)
• Generous paid time off (PTO) – Recharge, relax, and take time for what matters most
• Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered
• Financial security for your future – Our retirement plans make it easier to save for what’s next

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed