Order Taker/F&B Cashier, In Room Dining (Casual)
About The Position
In Room Dining is available in all 540 guest rooms & suites. Featuring signature gourmet dishes or hearty just-like-home selections. Perfect for our early-risers who crave breakfast in bed, romantic private dinners or small in-room gatherings. This role provides unique dining experiences to all guests through warm, personal & detailed service in a luxury, upscale and fast-paced environment. It ensures a positive first impression of the dining outlet for guests and requires maintaining complete knowledge of all F&B services, contents & preparation methods, outlets and hotel services/features.
Requirements
- Ability to focus attention on guest needs, remaining calm and courteous at all times
- Good reading, writing and oral proficiency in English language
- Ability to work cohesively and collaboratively as part of a team
- Detailed & service oriented with an eye for detail to be self-motivated and energetic.
- Provide the necessary State and Federal Requirements to work in Food and Beverage (Tuberculosis Clearance)
- Must be legally eligible to work in the United States. The hotel is unable to assist candidates in obtaining U.S. work authorization.
Nice To Haves
- Ability to speak other languages and basic understanding of local languages will be an advantage
Responsibilities
- Provide unique dining experiences to all of our guests through warm, personal & detailed service in a luxury, upscale and fast paced environment.
- Ensure a positive first impression of the dining outlet for our guests
- Maintain complete knowledge of all F&B services, contents & preparation methods, outlets and hotel services/features
- Responsible for taking orders of all drinks and food request from guest.
- Up-sell and promote food and beverage offers at every available opportunity in order to maximize sales revenue.
- Assist in setting up carts and trays when serves are in need.
- Order amenities on a timely basis.
- Perform opening/closing side duties as assigned and set workstation according to standards and procedures
- Assist other Food & Beverage outlets with their operations during peak times or when required
- Apply necessary precautions with regards to the hotel food safety and hygiene standards (HACCP)
- Be well versed in hotel fire & life safety/emergency procedures
- Maintain a high standard of personal appearance and hygiene at all times
- Perform other reasonable duties assigned by the Management of the Hotel
Benefits
- Preferred provider medical/drug/vision benefits
- Employer paid coverage for group life and accidental insurance coverage ($7,500)
- 401(k)/retirement saving plan & matching program
- 11 paid holiday/personal days per year
- 10 days of paid vacation that begin accruing immediately
- 50% discounts at hotel restaurants
- 30% discount on retail items at our Fairmont Store
- 30% discount of services offered in our Spa Without Walls
- Travel Program with employee discounts at Accor properties + Friends & Family rates (5,000+ hotels worldwide)
- Complimentary meals in our employee dining facility
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
