Order Taker/F&B Cashier, In Room Dining (Casual)

AccorHotel • Kohala Coast, HI

10d • Onsite

About The Position

In Room Dining is available in all 540 guest rooms & suites. Featuring signature gourmet dishes or hearty just-like-home selections. Perfect for our early-risers who crave breakfast in bed, romantic private dinners or small in-room gatherings. This role provides unique dining experiences to all guests through warm, personal & detailed service in a luxury, upscale and fast-paced environment. The Order Taker/F&B Cashier ensures a positive first impression of the dining outlet for guests, maintains complete knowledge of all F&B services, contents & preparation methods, outlets and hotel services/features. They are responsible for taking orders of all drinks and food requests from guests, up-selling and promoting food and beverage offers to maximize sales revenue, and assisting in setting up carts and trays when servers are in need. The role also involves ordering amenities on a timely basis, performing opening/closing side duties as assigned, and setting workstations according to standards and procedures. Additionally, the Order Taker/F&B Cashier will assist other Food & Beverage outlets during peak times or when required, apply necessary precautions with regards to hotel food safety and hygiene standards (HACCP), be well-versed in hotel fire & life safety/emergency procedures, and maintain a high standard of personal appearance and hygiene at all times.

Requirements

• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Good reading, writing and oral proficiency in English language
• Detailed & service oriented with an eye for detail to be self-motivated and energetic.
• Provide the necessary State and Federal Requirements to work in Food and Beverage (Tuberculosis Clearance)
• Must be legally eligible to work in the United States. The hotel is unable to assist candidates in obtaining U.S. work authorization.

Nice To Haves

• Ability to speak other languages and basic understanding of local languages will be an advantage
• Ability to work cohesively and collaboratively as part of a team

Responsibilities

• Provide unique dining experiences to all of our guests through warm, personal & detailed service in a luxury, upscale and fast paced environment.
• Ensure a positive first impression of the dining outlet for our guests
• Maintain complete knowledge of all F&B services, contents & preparation methods, outlets and hotel services/features
• Responsible for taking orders of all drinks and food request from guest.
• Up-sell and promote food and beverage offers at every available opportunity in order to maximize sales revenue.
• Assist in setting up carts and trays when serves are in need.
• Order amenities on a timely basis.
• Perform opening/closing side duties as assigned and set workstation according to standards and procedures
• Assist other Food & Beverage outlets with their operations during peak times or when required
• Apply necessary precautions with regards to the hotel food safety and hygiene standards (HACCP)
• Be well versed in hotel fire & life safety/emergency procedures
• Maintain a high standard of personal appearance and hygiene at all times
• Perform other reasonable duties assigned by the Management of the Hotel

Benefits

• Preferred provider medical/drug/vision benefits starting at $16.98 for employees
• Employer paid coverage for group life and accidental insurance coverage ($7,500) + Coverage is available for your ‘ohana!
• 401(k)/retirement saving plan & matching program
• 11 paid holiday/personal days per year + 10 days of paid vacation that begin accruing immediately
• 50% discounts at hotel restaurants
• 30% discount on retail items at our Fairmont Store
• 30% discount of services offered in our Spa Without Walls
• Travel Program with employee discounts at Accor properties + Friends & Family rates (5,000+ hotels worldwide)
• Complimentary meals in our employee dining facility

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed