Order Specialist

The Golden Hog•Key Biscayne, FL

12h•Onsite

About The Position

We are seeking a full-time Order Specialist to support the accurate and timely processing of customer orders across our grocery and food-service operations. This position receives, enters, coordinates, tracks, and follows up on orders placed in person, by phone, email, online, or through approved delivery platforms. The Order Specialist works closely with customers and multiple store departments to ensure orders are complete, accurate, properly prepared, and ready for pickup or delivery at the promised time while providing a positive and professional guest experience.

Requirements

Must be available to work a full-time rotating schedule, including opening, mid, and closing shifts, weekends, holidays, and peak periods based on business needs.
Ability to receive and accurately process customer orders from in-store, phone, email, website, and approved third-party platforms.
Comfortable using POS systems, phones, email, online-order platforms, and digital tools.
Ability to work independently while collaborating effectively with multiple departments in a fast-paced environment.
Able to stand for extended periods and lift up to 30 lbs.

Nice To Haves

Previous experience as an Order Specialist, Order Coordinator, Order Entry Specialist, Customer Service Representative, Retail Associate, Fulfillment Associate, or similar grocery, food-service, hospitality, or customer-service position preferred.
Experience with Odoo or another order-management system preferred.
Bilingual English and Spanish preferred, but not required.

Responsibilities

Receives, enters, coordinates, tracks, and follows up on orders placed in person, by phone, email, online, or through approved delivery platforms.
Works closely with customers and multiple store departments to ensure orders are complete, accurate, properly prepared, and ready for pickup or delivery at the promised time.
Provides a positive and professional guest experience.
Verifies customer information, products, quantities, prices, substitutions, special instructions, pickup or delivery details, and payment status before finalizing orders.
Monitors multiple active orders and follows through until completion.
Communicates clearly with customers and internal departments, including Kitchen, Deli, Bakery, Grocery, Produce, Cashiers, and Delivery.
Verifies completed orders for correct items, quantities, packaging, labeling, presentation, and supporting documentation before customer handoff.
Provides professional updates regarding order status, substitutions, delays, modifications, or other order concerns.
Collaborates effectively with multiple departments in a fast-paced environment.
Assists with order pickup, bagging, register coverage, opening, closing, and general Front-End support as needed.