Order Service/Customer Service Representative

Nova Biomedical Corporation • Billerica, MA

1d • Hybrid

About The Position

Nova Biomedical: One Global Brand. One Vision. Together under one name. Advanced Instruments and Nova Biomedical are now united under one brand, Nova Biomedical, marking a major milestone in our journey to deliver greater value to our customers. By combining our strengths, we're accelerating innovation, supporting critical workflows, and delivering world-class service across the biopharmaceutical and clinical markets. Job Summary: The Order Service/Customer Service Representative processes customer orders and returns, preparing special reports such as customer and government contracts, assures delivery dates, issues credits when necessary, sets up new customer accounts, and trains new department employees.

Requirements

• High School education
• At least 2-3 years of related experience
• Excellent communication skills
• Fluency in English
• Computer literacy

Nice To Haves

• Experience with SAP

Responsibilities

• Processing customer orders through data entry
• Routing customers to appropriate departments
• Providing customers with product and pricing information
• Initiating, updating, and cancelling customer discounts
• Filing
• Processing credit cards
• Fulfilling customer requests for price quotations
• Other miscellaneous duties

Benefits

• Flexible Medical, Dental, & Vision Coverage
• Competitive 401k company match
• Bonus Program
• Generous PTO and paid holidays
• Generous Tuition reimbursement
• Hybrid and flexible work arrangements
• Professional development, engagement and events
• Company marketplace for lunch and snacks
• Company subsidized cafeteria

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED