Order Scheduling Specialist I-III

Hyster-Yale Group•Greenville, NC

1d•Hybrid

About The Position

Hyster-Yale Materials Handling, Inc, a world-class manufacturer of industrial lift trucks, has an outstanding opportunity for an exceptional and talented Order Scheduling Specialist I-III based at our Greenville, NC location. This role manages order schedules from placement through shipment, ensuring accurate timing, sequencing, and alignment with production and delivery timelines. The specialist coordinates with manufacturing, planning, and logistics teams to balance production capacity, lead times, and shipment timing, using data insights to support decisions. They process order changes, monitor order status, and communicate updates to internal teams and external partners. The role also involves consolidating orders for efficient shipments and leveraging data analysis and AI tools to identify trends, risks, and opportunities within order flow and scheduling performance. Additionally, the specialist supports process improvements and special projects to enhance efficiency and reduce lead times. For Level II, the role involves independently managing a higher volume and complexity of orders with minimal oversight, proactively identifying risks, and resolving complex scheduling conflicts. For Level III, the role includes leading the resolution of high-impact or complex scheduling issues, driving continuous improvement initiatives, and serving as a resource to the team through training, mentoring, and knowledge sharing.

Requirements

Bachelor’s degree with 0-1 year of experience (Level I)
Associate’s degree with 5+ years of experience (Level I)
7-10 years of relevant experience in lieu of a degree (Level I)
Bachelor’s degree with 1-2 years of experience (Level II)
Associate’s degree with 5+ years of experience (Level II)
7-10 years of relevant experience in lieu of a degree (Level II)
Bachelor’s degree with 3–5 years of experience (Level III)
Associate’s degree with 5-7 years of experience (Level III)
7-10 years of relevant experience in lieu of a degree (Level III)
Experience with order management or ERP systems (SAP or similar), with an understanding of how system data supports analytics and decision-making.
Understanding of order scheduling, order processing, and logistics operations, including data-driven planning and forecasting approaches.
Strong analytical and problem-solving skills, with the ability to leverage data analysis tools and AI-assisted insights to resolve scheduling conflicts.
Proficiency in Microsoft Excel and standard business tools, with experience using advanced features (e.g., Power BI, Power Query, or similar analytics platforms) to interpret and visualize data.
Ability to use data and emerging AI tools to identify trends, monitor performance, and support continuous improvement initiatives.
Ability to manage and prioritize multiple deadlines and competing priorities in a fast-paced, data-driven environment.
Strong written and verbal communication skills, with the ability to translate complex data insights into clear business recommendations.
Experience supporting process improvements or operational efficiencies, ideally using data analysis, automation, or AI-enabled solutions.
Ability to work effectively across cross-functional teams, using shared data and collaborative tools to drive alignment and informed decision-making.

Nice To Haves

Leveraging data to maintain visibility and control.
Proactive and clear communication to keep stakeholders aligned.
Conveying data-driven insights and recommendations.
Solution-oriented with strong critical thinking and problem-solving skills supported by data analysis and structured decision-making.
Adaptable and collaborative in a fast-paced, cross-functional environment.
Ability to incorporate new technologies and AI-enabled tools into daily work.
Accountable and self-driven with a strong sense of ownership.
Focus on using data and continuous improvement practices to drive results.

Responsibilities

Manage order schedules from placement through shipment, ensuring accurate timing, sequencing, and alignment with production and delivery timelines.
Coordinate with manufacturing, planning, and logistics teams to balance production capacity, lead times, and shipment timing, using data insights to support decisions.
Process order changes (e.g., configurations, delivery dates, billing updates, and returns) while minimizing disruption to production schedules.
Monitor order status using reporting tools and dashboards, identifying and resolving issues such as delays, credit holds, or shipment misalignment.
Communicate updates clearly to internal teams and external partners, providing visibility into timelines, priorities, and exceptions.
Ensure orders are consolidated appropriately to support efficient full truckload or container shipments.
Leverage data analysis and emerging AI tools to identify trends, risks, and opportunities within order flow and scheduling performance.
Support process improvements and special projects, using data-driven insights and automation to enhance efficiency and reduce lead times.
Independently manage a higher volume and complexity of orders with minimal oversight (Level II Additions).
Proactively identify risks and resolve more complex scheduling conflicts or exceptions (Level II Additions).
Partner cross-functionally to drive alignment and contribute to process improvements (Level II Additions).
Lead resolution of high-impact or complex scheduling issues across multiple orders or locations (Level III Additions).
Drive continuous improvement initiatives within order management or logistics processes (Level III Additions).
Serve as a resource to the team by supporting training, mentoring, and knowledge sharing (Level III Additions).
Provide reporting, analysis, and recommendations to support operational decisions (Level III Additions).