Centralized Scheduling III

Brightli • Springfield, MO

1d • Onsite

About The Position

As a Centralized Scheduling Representative III, you will play a crucial role in developing our scheduling team while ensuring smooth and efficient operations. In this position, you will be responsible for providing guidance, coaching, and professional development for your team, fostering a culture of continuous improvement and exceptional customer service. You will also collaborate closely with leadership, offering insights and feedback to enhance processes and workflows.

Requirements

• High school diploma or equivalent is required.
• Capable of working independently, managing multiple priorities, and providing clear direction or coaching to team members.
• Demonstrates strong troubleshooting skills with the ability to offer effective solutions.
• Exhibits exceptional written and oral communication skills, ensuring successful interactions with internal and external stakeholders.
• Possesses superior organizational skills, with the ability to manage multiple tasks and responsibilities while maintaining attention to detail.
• Articulates ideas and information clearly through written and verbal communication.
• Proficient in using various computer applications to support daily tasks.
• Able to work independently and efficiently manage multiple tasks, demonstrating excellent time management skills.
• Possesses exceptional typing skills, ensuring accuracy and efficiency in data entry and documentation.
• Skilled in establishing and maintaining effective relationships via telephone and personal contacts, fostering positive interactions with customers and colleagues.
• Demonstrates a willingness to follow directions, accept supervision, and adapt to changing requirements.
• Successful completion of background check including criminal record, driving record, abuse/neglect and fingerprint check.
• Completion of New Hire Orientation at the beginning of employment.
• All training requirements including Relias at the beginning of employment and annually thereafter.
• Current driver’s license, acceptable driving record and current auto insurance.

Nice To Haves

• Minimum of 2 years of previous call center experience is preferred.

Responsibilities

• Ensure adherence to HIPAA guidelines among team members when dealing with sensitive customer and coworker information.
• Provide team oversight, including training, scheduling accuracy, and offering constructive coaching as needed.
• Participate in your own professional growth and development, as well as that of your team members.
• Drive continuous process improvements through active participation in initiatives.
• Offer documented feedback and communication to staff and leadership regarding process changes, program updates, staff development, and day-to-day workflow concerns.
• Conduct coworker observations and provide insightful feedback to supervisors.
• Assist in providing engagement, and support to staff, ensuring leadership availability for questions and guidance.
• Take on additional duties as assigned by the supervisor, contributing to the overall efficiency of the team.

Benefits

• Paid time off: full-time employees receive an attractive time off package to balance your work and personal life
• Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more
• Top-notch training: initial, ongoing, comprehensive, and supportive
• Career mobility: advancement opportunities/promoting from within
• Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED