Order Returns Support Rep
TEKsystems•Phoenix, AZ
•$19 - $20•Onsite
About The Position
The Global Support Team Representative will be responsible for answering incoming tickets via email regarding the status of equipment returns. They will create RMAs, generate return shipping labels, and close cases for global customers, specifically in India and Brazil.
Requirements
- Customer support
- Email communication
- Written communication
- Help desk support
- Customer service
- Experience navigating multiple systems simultaneously
Nice To Haves
- Zendesk
- Ticketing systems
- Salesforce
- Shipping logistics
- E-commerce
- Experience creating RMAs and generating shipping and return labels is a significant plus
Responsibilities
- Answering incoming tickets via email regarding the status of equipment returns.
- Creating RMAs.
- Generating return shipping labels.
- Closing cases for global customers, specifically in India and Brazil.
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
