Order Resolution Specialist

Crescent Electric Supply Company • Minneapolis, MN

5d • Onsite

About The Position

As the Order Resolution Specialist at Crescent Electric, you will act as a liaison via telephone and email (where necessary) to provide product/services information and support to customers. In this role, you will resolve any emerging problems that our customers might face with accuracy and efficiency, such as complaints, orders, errors, account questions, billing, cancellation, etc.

Requirements

• Bachelor's degree in Supply Chain, Logistics, Business or similar degree; and minimum 5 years of customer service experience and 3 years of data entry experience
• Computer familiarity and Internet skills including use of emails, messaging, and information gathering.
• Knowledge of Microsoft Office helpful, specifically Word, Excel, Access, PowerPoint, and Acrobat Reader.
• Complete commitment to giving highest level customer service
• A friendly demeanor, a good work ethic, and flexibility with occasional routine changes.
• Ability to operate under pressure, to manage multiple projects, and to meet short and long-range deadlines.
• Ability to stay abreast with company policies, products and services

Responsibilities

• Ensure and lead excellent service standards and maintain high customer satisfaction (both internal and external customers) across all entities
• Ability to resolve all issues brought forward by the ordering team. Including but not limited to: Freight Rates Balances Due Retrieving Needed Invoice Information Relaying Backorders, ability to sell into new available item Calculating Correct Totals/Refunds Relay Manufacturer Issues to Customers.
• Troubleshoot general issues, customer concerns, problematic situations
• Coordinate with procurement team to attain accurate ETAs and escalate all unresolved issues to management.

Benefits

• Eligibility for health, and dental, vision coverage
• 401(k) plan
• flexible spending accounts
• company-paid benefits such as life insurance
• short-term disability
• long-term care
• Employee Assistance Program
• Excused Absence time off and Paid Time Off (PTO)
• Company-paid holidays
• supplemental life insurance
• hospital indemnity
• accident and critical illness benefits with cancer coverage

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level