Order Resolution Specialist

Crescent Electric Supply Company • Minneapolis, MN

7d

About The Position

As the Order Resolution Specialist at Crescent Electric, you will act as a liaison via telephone and email (where necessary) to provide product/services information and support to customers. In this role, you will resolve any emerging problems that our customers might face with accuracy and efficiency, such as complaints, orders, errors, account questions, billing, cancellation, etc. Primary Duties: Ensure and lead excellent service standards and maintain high customer satisfaction (both internal and external customers) across all entities Ability to resolve all issues brought forward by the ordering team. Including but not limited to: Freight Rates Balances Due Retrieving Needed Invoice Information Relaying Backorders, ability to sell into new available item Calculating Correct Totals/Refunds Relay Manufacturer Issues to Customers. Troubleshoot general issues, customer concerns, problematic situations Coordinate with procurement team to attain accurate ETAs and escalate all unresolved issues to management.

Requirements

• Bachelor's degree in Supply Chain, Logistics, Business or similar degree; and minimum 5 years of customer service experience and 3 years of data entry experience
• Computer familiarity and Internet skills including use of emails, messaging, and information gathering.
• Knowledge of Microsoft Office helpful, specifically Word, Excel, Access, PowerPoint, and Acrobat Reader.
• Complete commitment to giving highest level customer service
• A friendly demeanor, a good work ethic, and flexibility with occasional routine changes.
• Ability to operate under pressure, to manage multiple projects, and to meet short and long-range deadlines.
• Ability to stay abreast with company policies, products and services
• Close vision (clear vision at 20 inches or less), color vision, and the ability to adjust focus (ability to adjust the eye to bring an object into sharp focus) are needed.

Responsibilities

• Ensure and lead excellent service standards and maintain high customer satisfaction (both internal and external customers) across all entities
• Ability to resolve all issues brought forward by the ordering team.
• Freight Rates
• Balances Due
• Retrieving Needed Invoice Information
• Relaying Backorders, ability to sell into new available item
• Calculating Correct Totals/Refunds
• Relay Manufacturer Issues to Customers.
• Troubleshoot general issues, customer concerns, problematic situations
• Coordinate with procurement team to attain accurate ETAs and escalate all unresolved issues to management.

Benefits

• Eligibility for health, and dental, vision coverage, 401(k) plan, and flexible spending accounts, subject to plan terms.
• Eligibility for company-paid benefits such as life insurance, short-term disability, long-term care, and Employee Assistance Program, subject to applicable waiting periods.
• Excused Absence time off and Paid Time Off (PTO).
• Company-paid holidays.
• Other benefits for which you may be eligible includes supplemental life insurance, hospital indemnity, and accident and critical illness benefits with cancer coverage.
• Employees are eligible for health, dental, vision, and life insurance benefits on the first of the month following 30 days of employment.
• Employees who are 21 years of age or older will be automatically enrolled in the company’s 401(k) plan once they achieve 90 days of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees