Order Quality Specialist

Parts Town•Addison, IL

15d•Onsite

About The Position

As the fastest-growing distributor of restaurant equipment, HVAC and residential appliance parts, Parts Town is looking for passionate people with fresh ideas from different backgrounds. The Order Quality Specialist (internally known as Keeper of the Stockpile) will perform an essential function acting as a liaison between our Fulfillment Center Customer Service team. Our Order Quality Specialists are responsible for resolving inventory discrepancies on orders being assembled for shipment, including missing parts, incorrect quantities, and mixed orders. In our Distribution Center, Order Quality Specialists also play a key role in maintaining the quality and accuracy of Parts Town’s sales orders. Parts Town is a pay for performance-company. In addition to base pay, some roles offer a profit-sharing program, and an annual bonus depending on the role. Parts Town welcomes diversity and as an equal opportunity employer all qualified applicants will be considered regardless of race, religion, color, national origin, sex, age, sexual orientation, gender identity, disability or protected veteran status. We are an E-Verify employer.

Requirements

Able to work Monday – Friday 12:30 PM -9:00pm or 1:30pm-10:00pm and are able to work Saturdays as needed
Showcase strong decision making and problem-solving skills
Possess excellent time management and organizational skills
Intermediate to advanced knowledge of High Jump, Syspro, and Exacta
Ability to operate all material handling equipment safely
Possess the ability to move around for long periods of time and consistently lift up to 40lbs unassisted
Fantastic communication skills & proficient in English (verbal and written)

Nice To Haves

Genius-level knowledge of original equipment manufacturer parts

Responsibilities

Work closely with internal teams to resolve inventory related order discrepancies and deliver a positive customer experience
Investigate and provide resolution for parts that are missing or out of stock
Handle escalated part identification and communicate solutions to urgent issues that need to be resolved
Update part and shipping information to be accurately reflected in inventory management and purchase order systems
Exercise discretion in managing time to locate parts missing from orders
Log F C Quality Issues and communicate trends with the internal and leadership teams
Resolving aged orders in process and expediting air orders