Client Order Specialist

Intertek

1d•Onsite

About The Position

Intertek, a leading provider of quality and safety solutions to many of the world’s top-recognized brands and companies, is actively seeking a Client Order Specialist to join our Electrical team in Boxborough, Massachusetts. Intertek's Electrical business line applies more than 100 years of product testing expertise to quickly and efficiently help clients meet safety, performance, environmental and quality requirements for every market. Spanning a wide range of industries such as Medical, Lighting, Renewable Energy, HVACR, Appliances & Electronics, Hazardous Locations, Industrial Equipment, Life Safety & Security, IT & Telecom Equipment, Intertek's global network of laboratories employ world-class experts in their fields who deliver quality, accurate testing and certification that continually exceeds our clients' expectations and helps to clear a path for their product's success. Intertek is continually innovating and evolving to reduce risk for consumers, brands and organizations in every sector and industry around the world. We go beyond Testing, Inspection and Certification of products: we are a Total Quality Assurance Provider to industries worldwide. Our Purpose: Bringing quality, safety, and sustainability to life.

Requirements

Associates degree AND 1 year of data entry experience OR High School Diploma/GED equivalent AND 3 years of data entry experience
Performs with a high level of attention to detail
Resolution oriented
Client focused
Proficiency in Microsoft software applications including Outlook, Word, and Excel
Excellent written and oral communication skills, including the ability to effectively interface with both internal and external clients via telephone and email
Thrives in a fast-paced, multi-task environment
Strong organizational and time management skills
Ability to work independently and problem solve effectively
Must have proactive and positive attitude

Nice To Haves

Previous CRM and web-based computer program experience

Responsibilities

Validate all documentation submitted by client
Act as a liaison between Customer, Account Manager, and Operations, as needed
Process orders across all Intertek systems
Research and assist with resolving account problems
Manage new and existing client accounts
Use financial tools available to determine clients’ credit worthiness and status
Create Intercompany projects
Assist with resolution of invoicing issues, as necessary
Create deposit invoices and submitting internal match payments
Perform other duties as required.