Client Order Specialist

Intertek•Cortland, NY

23h•Onsite

About The Position

Intertek is seeking a Client Order Specialist to join their Electrical team in Cortland, New York. The Electrical business line focuses on product testing for safety, performance, environmental, and quality requirements across various industries. Intertek aims to reduce risk for consumers, brands, and organizations, functioning as a Total Quality Assurance Provider. The Client Order Specialist will provide administrative support by processing signed sales quotations into orders, ensuring quality standards and company controls are met. This role requires proficiency in Intertek systems like iConnect, Phoenix, PeopleSoft, and EPF, along with integrity and attention to detail.

Requirements

Associates degree AND 1 year of data entry experience OR High School Diploma/GED equivalent AND 3 years of data entry experience
Performs with a high level of attention to detail
Resolution oriented
Client focused
Proficiency in Microsoft software applications including Outlook, Word, and Excel
Excellent written and oral communication skills, including the ability to effectively interface with both internal and external clients via telephone and email
Thrives in a fast-paced, multi-task environment
Strong organizational and time management skills
Ability to work independently and problem solve effectively
Must have proactive and positive attitude

Nice To Haves

Previous CRM and web-based computer program experience

Responsibilities

Validate all documentation submitted by client
Act as a liaison between Customer, Account Manager, and Operations, as needed
Process orders across all Intertek systems
Research and assist with resolving account problems
Manage new and existing client accounts
Use financial tools available to determine clients’ credit worthiness and status
Create Intercompany projects
Assist with resolution of invoicing issues, as necessary
Create deposit invoices and submitting internal match payments
Perform other duties as required.