Order Quality Analyst

Tactile Medical•Minneapolis, MN

12d

About The Position

The Order Quality Analyst evaluates the quality, accuracy, compliance, and integrity of patient orders throughout the order lifecycle. The role conducts comprehensive end-of-process audits before milestones such as prior authorization, claim submission, and patient or shipment readiness, as well as targeted reviews at key process points to identify defects early and reduce rework. The analyst identifies system, process, data, and human performance issues and turns audit findings, trends, and root causes into actionable improvements across Order Excellence. As Tactile transitions to Salesforce, the role also supports execution, monitoring, testing, and auditing of SOX-related controls to maintain internal controls and audit readiness. The analyst partners with Operational Excellence, Order Operations, Training, Compliance, IT, Business Systems, Internal Audit, Finance, and Technology teams. Success is measured by reduced defects and rework, improved first-time quality, stronger internal controls, increased compliance, successful audit outcomes, and improved order accuracy and patient progression. This is a primarily computer-based role and involves handling protected health information and confidential business information in accordance with HIPAA and applicable requirements.

Requirements

Bachelor’s degree in business, healthcare administration, quality, finance, information systems, or a related field, or an equivalent combination of education and relevant experience.
Two or more years of experience in quality assurance, quality control, auditing, compliance, healthcare operations, order management, revenue cycle, or a related operational environment.
Experience reviewing transactional or patient-order records for accuracy, completeness, adherence to documented procedures, and regulatory or payer requirements.
Working knowledge of quality assurance methods, root cause analysis, corrective actions, process controls, and continuous improvement practices.
Strong analytical skills and attention to detail, with the ability to identify trends, assess risk, document findings, and translate data into clear, actionable recommendations.
Proficiency with Microsoft Excel and experience maintaining audit documentation, scorecards, dashboards, or trend reports.
Strong written and verbal communication skills and ability to collaborate across operations, compliance, training, finance, and technology teams.
Ability to handle protected health information and confidential business information in accordance with HIPAA, company policy, and applicable requirements.
Ability to work independently, manage multiple priorities, meet deadlines, and exercise sound judgment in a changing operational environment.
Ability to perform the essential functions of a primarily computer-based role, with or without reasonable accommodation.

Nice To Haves

Experience in a medical device, healthcare services, patient access, reimbursement, prior authorization, claims, or revenue cycle environment.
Experience using Salesforce or a comparable customer relationship management, workflow, order management, or healthcare operations platform.
Experience supporting internal controls, SOX compliance, control testing, audit evidence, or remediation activities.
Experience with data visualization or reporting tools such as Power BI or Tableau.
Knowledge of payer guidelines, healthcare documentation requirements, and regulated operational processes.
Quality, audit, compliance, process improvement, or project management certification, such as CPHQ, ASQ, Lean Six Sigma, CIA, or CISA.

Responsibilities

Conduct comprehensive end-to-end quality assurance audits of patient orders before prior authorization, claim submission, shipment readiness, and other defined release points.
Perform targeted quality control reviews at critical points in the order lifecycle to identify defects, mitigate risk, and reduce downstream rework.
Evaluate patient orders for adherence to standard operating procedures, payer requirements, regulatory standards, documentation requirements, and system workflow expectations.
Identify and document system, process, data, and human errors affecting order quality, compliance, reimbursement, patient progression, or operational performance.
Investigate root causes of quality defects and collaborate with operational leaders on corrective and preventive actions.
Maintain audit results, quality scorecards, dashboards, and trend reports to identify recurring issues and improvement opportunities.
Partner with Operational Excellence, Order Operations, Training, Compliance, IT, and Business Systems teams to improve process quality and operational execution.
Support quality control checkpoints, participate in calibration activities, and validate corrective actions and process improvements through follow-up audits.
Ensure compliance with HIPAA, regulatory requirements, company policies, and payer guidelines.
Assist with testing and validation of new workflows, system enhancements, automation initiatives, and business process changes; perform other duties as assigned.
Support execution, monitoring, and auditing of SOX controls related to order management and revenue-impacting processes within Salesforce and associated systems.
Perform periodic control testing and validation to confirm adherence to documented control requirements.
Maintain audit documentation supporting internal and external audit requests.
Identify control deficiencies, process risks, and compliance gaps and partner with stakeholders to implement remediation plans.
Collaborate with Compliance, Internal Audit, Finance, and Technology teams to support SOX compliance and audit readiness.
Support the design and continuous improvement of operational and system controls associated with order processing, revenue recognition, and patient services workflows.
Assist in developing and documenting control procedures, testing methodologies, and audit evidence requirements.