Order Processor

Renewal by Andersen of Charleston and Hilton Head•Summerville, SC

22h•Onsite

About The Position

Performs work under direct supervision while ensuring accurate order processing. This role involves attending and reporting ordering statistics in weekly meetings, partnering with other areas of the Operations Department to ensure customer patio doors and windows are ordered accurately and timely. The position also requires promoting the RbA Culture of “Everybody’s Gotta Win” with every interaction and the ability to articulate well verbally and in writing.

Requirements

High School Diploma or equivalent
Strong understanding of order processing
Excellent oral and written communication skills
Ability to analyze data within Excel manipulate Excel documents
Time management skills and computer proficiency in Microsoft Office and Window Platforms
Objectivity, professionalism and maturity
Flexibility and demonstrated ability to adapt well in a changing environment
Accurate, efficient and proven data entry skills
Manage to a .3 error rate in ordering
Ability to work independently

Nice To Haves

4-year Business Administration/college degree preferred

Responsibilities

Attend and report ordering statistics in weekly meetings
Partner with other areas of the Operations Department to ensure customer patio doors and windows are ordered accurately and timely
Promote/enable the RbA Culture of “Everybody’s Gotta Win” with every interaction
Data Entry and processing of units sold by Sales Team
Daily/Weekly Progress Reporting
Quality Assurance
Retrieve daily orders inputted into the shared drive by all Installation Managers and save to the electronic customer file on the shared drive
Scan all verified orders into customer’s electronic file on the shared drive to accurately track the delivery and confirmation for each individual order
Match orders entered by Technicians from shared files to Sales Contract for order processing of 700 to 1100 average weekly units
Enter orders into OMS system and IQ
Process all NSPRs (Non-standard product requests) and SPRs (Standard Product Requests)
Verify order for accuracy and provide to secondary Order Processor for confirmation
Print all order confirmations from email system for scanning into shared drive/Customer files
Daily communication with Install Project Managers as it relates to ordering
Responsible for ordering materials for warehouse
Other job duties as assigned