Order Processing Specialist

Telarus•Sandy, UT

3d•Onsite

About The Position

The LEC Order Processing Team manages order preparation and submission for LEC carriers, ensuring accurate technical details and contracts are sent to suppliers for new and MACD orders. They facilitate order processing, transition orders to the management team, and coordinate with internal Telarus teams and suppliers to resolve entry issues and maintain seamless communication.

Requirements

Ability and willingness to follow established processes.
Ability to understand where the process is not working and take necessary action to resolve concerns.
2-3 Years of telecom experience, including traditional telecommunications and advanced solutions
Microsoft application knowledge – Excel, Word, Outlook
General computer navigation and configuration knowledge
General Salesforce knowledge
Strong written and verbal skills
Ability to identify and facilitate process improvement and innovation opportunities.

Nice To Haves

Previous AT&T experience preferred.
Resourceful
Problem solving
Detail-oriented
Ambitious
Efficient
Organized

Responsibilities

Scrubbing orders, gathering technical information, and submitting the prepared order package that has the signed contract, including the order information gathering forms and LOAs, to the supplier for new and MACD orders.
Order processing for new and MACD orders per the supplier systems.
Enter internal Telarus orders as needed.
Being the transition point from order submission to the order management team responsible for the order.
Communicate with the agent, customer, and internal Telarus teams (Partner Success, Customer Success, etc.) during the order processing process.
Address order entry issues with the supplier and internally.
Be efficient within Telarus and the supplier’s systems; work to collaborate on systems and supplier process efficiencies.
Provide coverage for the team as necessary.
Will engage in ongoing education on advanced technologies for their supplier.
Will stay on top of supplier processes, products, and policies for smooth order processing as things change.