Order & Policy Analyst

Hasbro•Boston, MA

5h•$53,600 - $80,400•Hybrid

About The Position

The Order & Policy Analyst handles customer order processing, pricing control, and exception management throughout the Americas region. The role is the point of escalation for order errors across channels and ensures orders are blocked or released following data and approval standards. The analyst maintains pricing data, secures approvals for price updates, and resolves issues such as price discrepancies, case-pack or UPC mistakes, delisted items, and duplicate orders. The position works closely with Sales, Account Support, Replenishment, Master Data, Claims, and Commercial teams. The analyst carefully maintains documentation for exceptions, approvals, and audits to guarantee timely and accurate order fulfillment. The analyst also sees opportunities to streamline operations and increase automation to lessen manual error handling over time.

Requirements

Bachelor's degree in business, Supply Chain Management, Finance, or an associated field, or equivalent work experience
1-3 years of experience in order management, customer service operations, pricing administration, or a similar area.
Experience working with SAP and/or other ERP systems is highly desirable.
Experience with Microsoft Suite (Excel, Outlook, SharePoint, PBI, etc.)
Experience with Order exception and approval tracking tools, Automated/AI order-processing tools and exception reports
Strong attention to detail and accuracy in data entry and pricing validation.
Effective cross-functional communication and coordination skills.
Comfort working within compliance, approval, and review-focused processes.
Flexible and adaptable in a fast-paced environment with shifting priorities and evolving processes.

Responsibilities

Act as the contact for critical order issues across various channels.
Verify, adjust, and enter orders in SAP, and block or release orders based on data accuracy and approval standards within established SLAs.
Build and maintain pricing records, process price requests, and secure required approvals for pricing changes in accordance with established authorization thresholds.
Manage customer allowances, including accurate entry, tracking, reporting, and supporting documentation and partner with Claims for issue resolution.
Support quarterly Cost of Business reviews by preparing and validating customer and allowance data and partnering with Sales and Finance to resolve discrepancies and ensure accurate reporting.
Review and resolve business exceptions, including price discrepancies, case-pack/UPC errors, delisted items, duplicate orders, and other workflow failures requiring manual intervention.
Collaborate with Sales, Account Support, Replenishment, Master Data, Claims, and Commercial teams to resolve order and pricing issues.
Maintain documentation of exceptions, approvals, and audits related to order and pricing activities.
Support Order & Policy automation initiatives and lead system and process improvements.