Order Manager (Non-Supervisory)

Butcher Power Products • Rancho Cordova, CA

4d

About The Position

The Order Manager is the first point of contact for sales orders as they transition from the Commercial organization into Operations. You take ownership of the order once the customer has issued a purchase order and the Commercial team has completed the formal handshake. Your mission is to convert a won order into an execution-ready package. You validate that every handoff is complete and accurate, build the structure of work, stand up the order in the MRP, and serve as Operations’ first point of contact with the customer. You are the bridge between what Commercial sold and what Operations must build, and you ensure no order reaches the production floor without a complete, verified data package.

Requirements

• 3+ years in an Order Management, Project Coordination, or Operations role, preferably within the electrical distribution or manufacturing sector.
• Proven ability to build out orders and navigate an MRP system (Microsoft Dynamics 365 preferred).
• Ability to translate a contracted scope into a work breakdown structure that drives the production workflow.
• Fundamental ability to recognize and organize electrical project documents, including Single-Line Diagrams and technical specifications.
• Exceptional written and verbal English skills.
• High proficiency in the Microsoft 365 suite (Excel, Teams, SharePoint).
• Detail-oriented with a pride in “clean data” and organized filing; ability to catch missing signatures or incorrect part numbers before they reach the production floor.

Responsibilities

• Serve as the first point of contact for sales orders handed off from Commercial to Operations, taking ownership once the customer PO is issued and the Commercial team has completed the handshake.
• Validate each handoff to confirm that all information required for successful order fulfillment has been provided, verifying that the customer PO matches the issued quote in scope, pricing, and terms.
• Confirm that customer specifications, drawings, and all other criteria required for execution are present and complete, identifying and resolving any gaps with the Commercial team before the order is released into Operations.
• Build out the work breakdown structure (WBS) for the order, defining the structure of work to be executed.
• Enter the product into the MRP (Microsoft Dynamics 365 / ERP) system to trigger the production workflow.
• Create and organize standardized project folders, ensuring that the PO, quote, specifications, drawings, and customer communications are filed correctly for the life of the project.
• Make the first contact with the customer on behalf of the Operations business following the Commercial handshake.
• Facilitate the formal transition of the account into Operations, introducing the customer to their assigned Project Manager and ensuring all parties are aligned on scope and schedule.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed