Order Manager

Giga Energy • Houston, TX

21h • Onsite

About The Position

The Order Manager oversees and coordinates the end-to-end order fulfillment process in a manufacturing environment. This role ensures timely, accurate processing of customer orders from receipt through production scheduling, shipment, and invoicing, while maintaining strong cross-functional communication with production, logistics, and customer service teams.

Requirements

• Bachelor’s degree in Business Administration, Supply Chain Management, Logistics, or a related field (or equivalent experience).
• 3–5 years of experience in order management, sales operations, or supply chain within a manufacturing environment.
• Familiarity with ERP systems (e.g., NetSuite, HubSpot, Monday.com, Shipwell) and order processing workflows.
• Strong understanding of production scheduling and inventory management principles.
• Excellent organizational and time-management skills with keen attention to detail.
• Ability to manage multiple priorities and deadlines in a fast-paced environment.

Nice To Haves

• Customer-focused mindset with strong negotiation and conflict-resolution skills.
• Team-oriented with the ability to work independently when needed.
• Effective written and verbal communication for cross-functional collaboration and customer interaction.
• Ability to analyze data and generate meaningful reports.

Responsibilities

• Manage the entire order lifecycle: receive, review, enter, and track customer orders in the ERP system.
• Coordinate with production planning to ensure orders are scheduled and manufactured on time.
• Liaise with logistics and shipping teams to arrange timely delivery of finished goods.
• Act as primary point of contact for customers regarding order status, changes, or issues.
• Monitor inventory levels to confirm availability of finished goods.
• Resolve order discrepancies, delays, or quality issues with internal teams.
• Maintain accurate and up-to-date records in all relevant systems.
• Support sales and customer service teams with order-related queries.
• Ensure compliance with company policies, industry standards, and any applicable regulations.

Benefits

• Subsidized health, dental, and vision insurance
• Equity (options) in a rapidly growing startup
• 401(k) with 4% employer match
• Unlimited PTO
• Parental leave
• Healthcare and Dependent Care Flexible Spending Accounts (FSA) or Health Savings Account (HSA)
• Commuter benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level