Order Manager

The Universal Group • Ottawa, ON

1d • Onsite

About The Position

Beacon Lite has merged with the Universal Group, an industry leader who was recognized as one of Canada’s best-managed companies in 2024, in Traffic Control Personnel, Traffic Management Planning, Traffic supplies, Occupational Health and Safety Training, Landscaping, and Staffing services. We offer an entrepreneurial environment with opportunities for job advancement and continued education. We have an exciting opportunity in our Administration Department. The Order Manager is the primary point of contact for new and existing clients. This role is responsible for managing client relationships, coordinating order intake, issuing quotes, and ensuring seamless execution of traffic control services and equipment rentals. The role blends client care, inside sales, and operational coordination, ensuring clients receive accurate guidance, timely service, and effective traffic control solutions while supporting business growth and operational efficiency.

Requirements

• Minimum 3 years of experience in professional office setting; preferably within the construction industry (Required)
• Must be available to work Monday - Friday, 8 hrs/day, between the hours of 6am - 4pm (Required)
• Proficiency with Google Workspace (Gmail/Sheets/Docs) and ability to learn new software applications (Required)
• Strong verbal and written English communication skills (Required)
• Exceptional ability to communicate, influence, and negotiate with stakeholders at all levels
• Strong customer-centric mindset with a passion for delivering exceptional service
• Highly organized, detail-oriented, and capable of working in a fast-paced environment
• Self-motivated and results-driven
• Strong problem solving and critical thinking skills
• Strong organizational skills and the ability to prioritize tasks
• Meticulous attention to detail and proficient in data entry
• High degree of professionalism

Nice To Haves

• Valid G class driver’s license and your own vehicle (Asset)
• Diploma in office administration/management or related discipline (Asset)

Responsibilities

• Serve as the first point of contact for all client interactions (phone, email, walk-ins)
• Build and maintain strong, long-term client relationships by understanding job requirements and service needs
• Act as a trusted advisor by providing guidance on traffic control solutions aligned with client objectives
• Maintain regular contact with existing and potential clients to support retention and growth
• Resolve client inquiries and issues promptly with professionalism and urgency
• Prepare and issue accurate customer quotes, exercising judgment based on customer needs, market conditions, and company profitability
• Identify opportunities to upsell or cross-sell additional services or rental equipment
• Accurately enter estimates, sales orders, and related documentation into internal systems
• Ensure all transactions are processed efficiently, accurately, and in accordance with company standards
• Support invoicing and payment processing for rental and service transactions
• Grow revenue within the existing client base by identifying expansion opportunities
• Analyze client profiles and order history to prioritize high-growth opportunities
• Proactively initiate outbound calls to maintain engagement with leads and active clients
• Collaborate with the Regional Sales Manager to align sales efforts with business objectives
• Support compliance with health and safety policies, procedures, and practices in collaboration with OHS
• Apply knowledge of traffic control standards (including MTO Book 7 where applicable) when advising clients and preparing orders

Benefits

• Extended Medical, Vision, and Dental benefits upon completion of probationary period
• Wellness Program/EAP and Corporate Discounts
• 3 weeks of Paid Vacation
• RRSP/DPSP with 3% matching after 6 months of employment
• A fantastic corporate culture where you will feel supported and recognized for your work
• A growing organization with room for development and advancement
• Access to a variety of discount programs with popular retailers.
• Free parking on site.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree