Order Manager

Aston Carter•Wheeling, IL

2d•Onsite

About The Position

The Order Manager will support the engineering department by overseeing customer orders and projects from initiation through delivery. This role coordinates closely with engineering, sales, shop personnel, and vendors to ensure projects move smoothly through the order, design, approval, production, and shipment phases. The position requires strong organizational skills, attention to detail, and the ability to manage multiple projects in a fast-paced manufacturing environment.

Requirements

High School Diploma
2–5 +years of product or order management experience in an industrial manufacturing or machine shop environment.
Experience working with ERP systems in a production or order-management context.
Ability to process purchase orders and create accurate sales orders in an ERP system.

Responsibilities

Receive and process customer purchase orders, enter them accurately into the ERP system, and create corresponding sales orders.
Gather and verify technical information from regional sales personnel and customers to support engineering and project requirements.
Coordinate project handoff with design engineers, ensuring all necessary information is complete and clearly documented.
Send drawings and related documentation to sales personnel and customers for approval, track approval status, and communicate updates promptly.
Oversee detailing activities and the release of prints to the shop, ensuring all documentation is accurate and complete.
Coordinate with shop staff and outside vendors to support production, manage timelines, and resolve issues that may impact delivery.
Track project progress from order entry through shipment, maintaining clear visibility into status and proactively addressing delays or risks.
Manage multiple concurrent projects and customer orders while maintaining organized, paper-based project packages and records.
Maintain consistent communication with internal teams, including engineering, sales, and shop personnel, as well as with external customers.
Support the training of new hires by collaborating with current project managers to walk them through established processes and procedures.
Align project work with customer-based assignments, managing projects according to major account responsibilities.
Handle an average workload of approximately 3–5 orders per day, balancing quick-turn projects and longer tooling projects.