Order Management I New College Grad- Bachelor's (Austin, TX)

Applied Materials • Austin, TX

6d • $60,000 - $73,500 • Onsite

About The Position

Applied Materials is seeking a new college graduate to support customer service requests in its Order Management team in Austin, Texas. The team serves as a one-stop shop for customer service requests, including Total Kit Management service agreement customers, on-demand customers, and labor dispatch. It also provides 24x7 call center support as a representative of Applied Materials. The role is responsible for resolving customer issues from beginning to end, working with internal organizations such as Field Engineering, Logistics, Order Fulfillment, Marketing, and Sales.

The position processes customer requests through email and phone and maintains associated records in SAP CRM. It also creates and maintains quotations, opportunities, sales orders, and service cases. The employee manages customer escalations in partnership with internal stakeholders, follows established procedures to resolve issues and follow up, communicates professionally with customers and colleagues, and complies with business, operational, and financial policies. The role is full-time, requires 10% travel, and is not eligible for relocation.

Requirements

• Bachelor’s degree in Business, Supply Chain, or a related field.
• Business or Supply Chain focus.
• Knowledge of computers and Microsoft Office products.
• Problem-solving ability and logical thought process.

Nice To Haves

• GPA of 3.0 or above preferred.
• Call center experience is a plus.
• Semiconductor experience is a plus.

Responsibilities

• Process and maintain customer requests received by email and phone in SAP CRM.
• Create and maintain quotations, opportunities, sales orders, and service cases in SAP CRM.
• Manage customer escalations in coordination with internal stakeholders.
• Use established procedures to resolve customer escalations and follow up.
• Maintain excellent communication and a positive manner when interacting with customers and internal stakeholders.
• Adhere to business and operational procedures and financial policies.
• Work with internal organizations, including Field Engineering, Logistics, Order Fulfillment, Marketing, and Sales, to resolve customer requests.

Benefits

• Comprehensive benefits package.
• May be eligible to participate in a bonus program and stock award program, as applicable.
• Programs and support intended to encourage employee health, wellbeing, and personal and professional growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level