Order Management I New College Grad- Bachelor's (Austin, TX)

Applied Materials • Austin, TX

5d • Onsite

About The Position

Applied Materials is seeking a new college graduate to support order management in Austin, Texas. The team serves as a one-stop shop for customer service requests, including Total Kit Management service agreement customers, on-demand customers, and labor dispatch. It provides 24x7 call center support and is responsible for resolving customer issues from beginning to end. The role works with internal teams such as field engineering, logistics, order fulfillment, marketing, and sales to address customer requests.

The position processes customer requests and manages quotations, opportunities, sales orders, and service cases in SAP CRM. It also handles customer escalations in coordination with internal stakeholders, follows established procedures to resolve issues and track follow-ups, and maintains clear, positive communication with customers and colleagues. The role requires adherence to business and operational procedures and financial policy. Travel is 10%; relocation is not available.

Requirements

• Bachelor’s degree in Business, Supply Chain, or a related field.
• Business or Supply Chain focus.
• Knowledge of computers and Microsoft Office products.
• Problem-solving skills and a logical thought process.

Nice To Haves

• Call center experience.
• Semiconductor experience.
• GPA of 3.0 or above preferred.

Responsibilities

• Process and maintain customer requests received by email and phone in the SAP CRM system.
• Create and maintain quotations, opportunities, sales orders, and service cases in SAP CRM.
• Manage customer escalations by working closely with internal stakeholders.
• Use established procedures to resolve customer escalations and follow up.
• Communicate effectively and positively with customers and internal stakeholders.
• Adhere to business and operational procedures and financial policy.
• Work with internal organizations, including field engineering, logistics, order fulfillment, marketing, and sales, to resolve customer requests.

Benefits

• Comprehensive benefits package.
• Potential eligibility for a bonus program.
• Potential eligibility for a stock award program.
• Programs and support for employee health, wellbeing, and personal and professional growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level