Order Management Supervisor

Trystar Inc•Burnsville, MN

7d•$75,000 - $95,000

About The Position

TRYSTAR IS A LEADER IN POWER INVERTERS, DISTRIBUTION EQUIPMENT, AND RELATED SERVICES, DEDICATED TO SUPPORTING OUR ELECTRICAL INFRASTRUCTURE. WE PRIDE OURSELVES ON PRODUCING THE HIGHEST QUALITY PRODUCTS AND DELIVERING INDUSTRY-LEADING SERVICE. WITH SAFETY AND INTEGRITY AS OUR CORE PRINCIPLES, WE WORK TOGETHER TO ACHIEVE EXCELLENCE FOR OUR CUSTOMERS EVERY DAY. OUR TEAM MEMBERS ARE OUR MOST VALUABLE ASSET, AND THIS POSITION PLAYS A CRITICAL ROLE IN ACHIEVING OUR STRATEGIC OBJECTIVES. WE ARE SEEKING AN ORDER MAINTENANCE SUPERVISOR TO GUIDE AND DEVELOP TRYSTAR'S ORDER PROCESSING TEAM. REPORTING TO THE CUSTOMER EXPERIENCE PROJECTS MANAGER, YOU WILL BE RESPONSIBLE FOR BOTH DAILY OPERATIONS AND EXECUTING A COMPANY STRATEGY THAT ENHANCES TRYSTAR’S ABILITY TO INTAKE AND RESPOND TO CUSTOMER REQUESTS AND ESCALATIONS. IN THIS ROLE, YOU'LL DRIVE PROCESS IMPROVEMENTS, COACH AND DEVELOP EMPLOYEES ACROSS MULTIPLE SITES, AND MANAGE ESCALATED ISSUES TO ENSURE THE HIGHEST LEVEL OF CUSTOMER SERVICE. SUCCESS REQUIRES DAILY INTERACTION WITH SALES, CUSTOMERS, AND THE QUOTATION TEAM TO UNDERSTAND REQUIREMENTS AND EXPECTATIONS. THIS IS A FANTASTIC OPPORTUNITY FOR A TALENTED AND MOTIVATED INDIVIDUAL EAGER TO SHARE KNOWLEDGE AND TAKE THE NEXT STEP IN THEIR CAREER.

Requirements

Two-Year Degree or Bachelor’s Degree (preferred)
Outstanding communication, presentation, and leadership skills
Minimum of 5 years experience in leading customer service teams
Ability to use digital tools to capture and respond to customer requests
Proficient in Microsoft Office 365 (specifically Advanced Excel)
Experience with ERP
Experience in customer support or sales role
Experience with manufacturing settings

Nice To Haves

Experience with ERP and CRM or other case management systems, Epicor and SalesForce being a plus
Highly motivated, passionate, with exceptional written and verbal communications skills
Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines in a fast-paced environment
High comfort level establishing and growing relationships with customers, partners and internally
Continuous improvement mindset
Willingness and ability to travel up to 10%

Responsibilities

Oversee all order processing activities, manage escalations, and handle other order management-related tasks.
Create and exemplify Trystar’s culture for relentless focus on our customers and their success
Maintain professional business relationships with customers, field sales and manufacturing reps
Develop, implement, and execute enterprise-wide order processing strategies across multiple sites.
Work cross functionally with other leaders to deliver a world class customer experience
Maintain high level of ERP and process knowledge
Provide coaching and development to team members.
Lead the Order Processing team in reviewing and responding to customer inquiries
Lead the Order Processing team in maintaining accurate customer information and order information within our ERP
Lead continuous improvement initiatives and conduct training sessions for the team.
Develop digital tools, processes and procedures within Order Processing team to enhance overall customer experience
Track key performance indicators (KPIs), maintain order data accuracy, and generate performance reports for management
Collect and analyze data to identify opportunities for continuous improvement to deliver a better customer experience