Order Management Specialist
About The Position
The Customer Service Specialist plays a key role in delivering a reliable, proactive, and high-quality customer experience. This position is ideal for someone who enjoys organization, problem-solving, and managing details with accuracy and care. You will work closely with customers and cross-functional teams to ensure orders are processed accurately, deliveries stay on track, and communication remains clear and professional. This role goes beyond traditional customer service, it is a highly operational position that directly impacts customer satisfaction, on-time delivery performance, and internal efficiency.
Requirements
- High School Diploma with 2+ years of relevant professional experience.
- Strong organizational skills and exceptional attention to detail
- Excellent written and verbal communication skills
- Ability to prioritize tasks and work effectively in a fast-paced environment
- Strong Microsoft Office proficiency
- Positive, collaborative, and customer-focused mindset
Nice To Haves
- Experience with CRM systems
- Experience supporting order management, customer service, logistics, or supply chain operations
Responsibilities
- Serve as a primary point of contact for customer inquiries and order support
- Manage customer orders in SAP with a high level of accuracy
- Monitor order status, inventory availability, and delivery timelines
- Proactively identify risks that may impact on-time delivery
- Communicate updates, changes, and solutions clearly to customers and internal teams
- Maintain accurate documentation and order records
- Partner with Sales, Supply Chain, Operations, and Shipping teams to ensure smooth order execution
- Participate in demand and forecasting review discussions
- Help coordinate a 72-hour ship readiness process to support successful deliveries
- Build strong internal and external relationships through professionalism and responsiveness
- Support continuous improvement initiatives that strengthen the customer experience
- Utilize Microsoft 365
- Identify recurring issues and recommend practical improvements
Benefits
- Competitive base salary
- Annual bonus opportunity
- Paid vacation
- 14 paid holidays
- Medical, dental, and vision insurance
- Company-paid life insurance
- Short-term and long-term disability coverage
- 401(k) with company matching contribution
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
