Sr. Order Management Specialist - 1st Shift

Thermo Fisher Scientific•Indianapolis, IN

4d•Remote

About The Position

As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world's toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer. Unity Lab Services provides a single source for integrated lab service, support, and supply management. Our customized service offerings and world-class service experts have the flexibility and experience to uniquely address our customer’s laboratory's business needs.

Requirements

High school diploma or equivalent required.
Minimum of 2 + years proven experience in customer service/order management
Able to read, write, and speak English fluently
Strong verbal and written communication skills, and desire to deliver excellent customer service.
Possesses a strong desire to serve the customer and interpersonal skills to collaborate with various levels of personnel at the customer site.
Demonstrates computer proficiency and possesses intermediate skills in Microsoft Office suite of software.
Use organizational skills to multi-task and meet due dates as needed.

Nice To Haves

SAP, Mainframe, DFO Knowledge

Responsibilities

Utilize multiple order management systems and platforms to support end-to-end order processing, including order entry, expediting, backorder management, product returns, and customer service resolution.
Analyze, maintain, and reconcile reports to ensure accuracy and compliance with contractual and operational requirements.
Proactively communicate customer concerns, risks, or potential service issues to leadership; take ownership of resolving issues within established service-level agreements (SLAs).
Deliver high-quality customer support by investigating inquiries, resolving issues efficiently, and ensuring a positive customer experience.
Identify opportunities for process improvements and contribute to initiatives that enhance efficiency, accuracy, and customer satisfaction.
Collaborate cross-functionally with internal teams to ensure seamless order fulfillment and issue resolution.
Perform additional duties and responsibilities assigned by management.