Order Management Specialist (Andover, MA)

Hewlett Packard Enterprise • Andover, MA

1d • $33 - $45 • Hybrid

About The Position

We are seeking a detail-oriented Order Management Specialist to join our retail operations team. The ideal candidate will ensure accurate, timely order processing and coordinate with internal teams (Sales, Purchasing, Shipping, Production, Finance) and customers to drive excellent fulfillment and post-sale support. This role requires strong systems experience (Dynamics 365), excellent communication, and the ability to manage escalations and exceptions.

Requirements

• 2+ years of order management, customer service, or operations experience; experience in technology/equipment sales or distribution highly preferred.
• Proficiency with Microsoft Dynamics 365 (D365) and SharePoint; strong Excel skills.
• Knowledge of order-to-cash processes, RMAs, SOWs, and service order workflows.
• Experience coordinating with Purchasing, Production floor, Shipping/Logistics, and Finance.

Responsibilities

• Manage new customer setup and onboarding processes.
• Receive and review customer purchase orders and all related documentation related to new orders for accuracy and completeness.
• Validate order creation and update or correct order details as needed.
• Perform compliance and credit checks, ensuring required documentation is stored per record retention policies
• Coordinate with Purchasing to provide end-user and licensing information as required.
• Communicate order status with Technology Renewal Center to deliver to Sales and Customers
• Interface with Customers daily to provide order status, expected ship dates, and troubleshoot any issues during order lifecycle or post sale
• Interface with Shipping to obtain quotes, release shipments, and track order progress.
• Process credit card payments for orders when required and ensure secure handling of payment information.
• Deliver packing slips, serial numbers, and other shipment documents to customers; send tracking and serial number details promptly.
• Manage escalations and exceptions throughout order lifecycle to ensure a seamless customer experience.
• Assist in managing customer return requests.
• Support invoice generation, customer credits, and invoice adjustments.
• Maintain and update customer tax exemption records
• Maintain accurate records and documentation of order activities, changes, and communications.

Benefits

• Health & Wellbeing comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
• Personal & Professional Development programs catered to helping you reach any career goals.
• Unconditional Inclusion

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed