Order Managment Specialist

Janitza•Ashburn, VA

1d•Hybrid

About The Position

Janitza LP is seeking an Order Management Specialist to join its operations team in Ashburn, Virginia. The role supports customer order processing and fulfillment, maintaining the order process, handling inquiries and changes, and ensuring accurate reporting. The specialist works with sales, procurement, finance, warehouse, and support teams to provide customer service and keep orders moving smoothly. The position reports to the Senior Manager of Business Operations and is hybrid/on-site.

Requirements

Experience using ERP or order management systems.
College degree, technical diploma, or relevant experience.
Exceptional customer service skills, including the ability to handle inquiries and resolve issues promptly.
Strong verbal and written communication skills for interacting with customers and colleagues.
Strong organizational skills and attention to detail.
Ability to manage time effectively, prioritize tasks, and meet tight deadlines.
Strong analytical and problem-solving skills, with the ability to approach challenges strategically.
Ability to thrive in a dynamic environment while maintaining high-quality output.
Proficiency with Microsoft Office Suite.
Ability to work effectively in a team environment.

Nice To Haves

SAP experience.

Responsibilities

Enter customer orders into the system and verify order details for accuracy.
Coordinate with sales teams to ensure customers are correctly set up in the system and compliance requirements are met.
Confirm pricing using customer- and program-specific pricing lists.
Send order acknowledgements and confirmations to customers after order entry.
Collaborate with sales and warehouse teams to improve order processing and support timely delivery.
Communicate with customers, internal teams, and vendors to manage issues and support smooth order processing and delivery.
Create, analyze, and distribute daily and weekly reports on open and in-fulfillment orders.
Coordinate with procurement to maintain accurate information for appropriate stock levels.
Work with finance on accounts receivable to support timely invoice payment and send notices for overdue invoices.
Maintain accurate, consistent, and reliable customer and order data in the ERP system.