Order Management Specialist

Aston Carter•Upper Merion Township, PA

4d•$21 - $21•Hybrid

About The Position

This role is responsible for supporting end-to-end customer order management while delivering high-quality service to both internal and external stakeholders.

Requirements

Proficiency in customer service and order entry.
Advanced Microsoft Excel proficiency for tracking orders, managing datasets, and supporting reporting.
Experience in handling inbound and outbound communications and issue resolution in a corporate customer service environment.
Attention to detail for order accuracy, invoicing, and compliance requirements.
Strong organizational skills for managing multiple orders and priorities in a high-volume environment.
Excellent written and verbal communication skills for regular interaction with customers and internal stakeholders.

Nice To Haves

Bachelor’s degree or high school diploma with 2 years of robust customer service experience.
Proficiency with Microsoft Word, Excel, and Outlook.
Self-motivated, results-oriented, and proactive.
Experience with SAP or ERP systems is preferred.
Background in chemistry, engineering, or a scientific field is advantageous.
Experience in logistics or supply chain coordination is a plus.

Responsibilities

Process and manage customer orders from entry through invoicing.
Communicate with customers via phone and high-volume email queues.
Coordinate with cross-functional teams (Sales, Supply Chain, Finance, Compliance) to ensure accurate fulfillment.
Handle shipping logistics, tracking, and issue resolution.
Identify and proactively resolve customer service issues, escalating as needed.
Manage exception handling such as credit holds and order discrepancies.
Maintain accuracy and organization in a fast-paced, high-volume environment.
Work independently and collaboratively within a team setting.