Order Management Specialist I

Carlisle Construction Materials•Wylie, TX

7d•Onsite

About The Position

Carlisle Weatherproofing Technologies (CWT) is a leading supplier of building envelope solutions that effectively drive energy efficiency and sustainability in commercial and residential applications. We are looking for an Order Management Specialist to join our Customer Service team in Wylie, TX. As an employee of Carlisle, you will enjoy the following benefits: Day 1 coverage for medical, dental and vision insurance, Life and Accidental Death & Dismemberment insurance, Leave and disability income protection, Employee Assistance Program (EAP), Health Advocate and insurance concierge services, Paid Time Off – paid sick days, paid vacation days and 11 paid holidays annually, 401(k) retirement savings plan with company match, Employee Stock Purchase Plan, Flexible Spending Accounts for medical, dependent, & commuter expenses, Educational Assistance Program (tuition reimbursement) for employees. This position is the primary liaison between divisions of Carlisle and the customers who purchase our materials. Our Order Management Specialists are responsible for delivering The Carlisle Experience by getting the right product, to the right place, at the right time, in the right condition, with the right invoicing – and being a pleasure to do business with throughout. The OMS is also the customer’s primary point of contact for resolution of problems as they arise. This individual will be expected to form strong relationships with internal and external customers, representatives, and Carlisle regional sales managers.

Requirements

Effective written and verbal communication
Strong negotiation skills
Basic mathematics
Organizational and time management skills
Ability to answer various customer inquiries accurately
Knowledge of production scheduling
Understanding of shipping and freight

Nice To Haves

Associates or bachelor’s degree
Minimum experience in one of the following fields: order management, logistics, or inventory
Experience working to serve internal and/or external customers

Responsibilities

Handles all requests for an assigned territory of customers, managing customer orders from placement through successful delivery and invoicing, providing accurate lead times and verifying pricing, credit memos, and RMAs.
Works with colleagues in inventory and production planning to source material.
Reviews open orders on a regular basis to proactively identify and work through changes, rescheduling shipments with customers when needed.
Maintains a network of appropriate contacts within the various departments such as Inventory Management, Shipping, Purchasing, AP, and Production as well as with external vendors.
Creates a strong relationship with customers, representatives, and regional sales managers.

Benefits

Day 1 coverage for medical, dental and vision insurance
Life and Accidental Death & Dismemberment insurance
Leave and disability income protection
Employee Assistance Program (EAP)
Health Advocate and insurance concierge services
Paid Time Off – paid sick days, paid vacation days and 11 paid holidays annually
401(k) retirement savings plan with company match
Employee Stock Purchase Plan
Flexible Spending Accounts for medical, dependent, & commuter expenses
Educational Assistance Program (tuition reimbursement) for employees