Order Management Services Coordinator

Taconic Biosciences, Inc.•,

1d•Onsite

About The Position

Taconic Biosciences is seeking an Order Management Services Coordinator. This role is responsible for delivering an outstanding level of customer service by owning the order-to-delivery function in support of our Scientific Services business. The Order Management Services Coordinator at Taconic holds a key role in the order fulfillment process. Their responsibilities include managing customer orders, ensuring accuracy, and coordinating deliveries. This position demands adeptness in handling complex situations and excellent problem-solving skills, crucial to enhancing customer satisfaction and driving the overall success of Taconic and our customers.

Requirements

Associate's or Bachelor's degree in Business, Marketing, Administration, or a related field, or equivalent combination of education and experience.
Experience in skilled or technical assignments requiring prior training to perform operations and resolve common problems. Some guidelines or standards are provided
1-3 years of relevant experience and/or training
Customer centric, self-motivated, extremely detail-oriented, and demonstrate problem solving and decision-making skills.

Responsibilities

Plan and proactively manage the entire process of fulfilling Services customer shipment requests from order entry to delivery
Manage customer relationships and support all aspects of the customer order process, policies and procedures
Fully execute all agreed upon customer timelines; be proactive in managing challenges to reduce customer disruption
Establish and maintain communication with the appropriate internal team members throughout the process
Ensure order validation, compliance and approvals before order entry
Communicating order confirmation, ship date, and packing information to customers and internal stakeholders
Coordinates shipment of biological materials to internal and external Services customers
Order management processes within Taconic’s Order Management system(s), including entering orders, communicating order confirmations, shipping dates, and tracking information to customers
Responsible and accountable for communication and execution of movement of animals/materials aligned with the project plan. Be the "glue" that holds everything together and keeps project progressing on schedule
Answering inbound customer communications regarding booking orders, order status, and technical questions
Work closely with the Transportation, Project Management, and Operations teams to ensure timely delivery of all orders
Monitoring self-performance to ensure that daily, weekly, and monthly objectives are met
Ensures customer satisfaction, both internal and external.
Responsible for seeking training if they recognize they are unaware of a service, product, technique or methodology
Participates in high-performing teamwork setting with Project and/or Program Managers with the expectation of: Clarity, Commitment, Professionalism, Synergy