Order Management / Retail Operations Specialist

AMOREPACIFIC US, INC•New York, NY

About The Position

The Order Management Specialist is responsible for supporting the day-to-day management of customer orders and related operational activities. This role works cross-functionally with internal departments including Sales, Planning, and Warehouse to ensure accurate order processing, timely fulfillment, and effective issue resolution. The ideal candidate is highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment while maintaining operational accuracy and supporting overall business objectives.

Requirements

2+ years of experience in operations, sales, or a related field.
Proficiency in Microsoft Excel, reporting, and data analysis.
Strong analytical and problem-solving skills with the ability to identify root causes and implement effective solutions.
Excellent organizational skills and attention to detail.
Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
Strong communication and collaboration skills with the ability to work effectively across multiple departments.
Ability to work independently, exercise sound judgment, and escalate issues appropriately.

Nice To Haves

Familiarity with EDI and retailer compliance requirements preferred.
Experience working with SAP, Shopify, and/or Order Management Systems (OMS) preferred.

Responsibilities

Process and manage customer purchase orders through full order lifecycle from receipt, fulfillment and invoicing.
Coordinate with Sales, Planning, Warehouse, and other cross-functional teams to resolve order issues and support business priorities.
Monitor order status and ensure timely execution.
Maintain accurate order records within order management systems.
Maintain and manage master data, ensuring information is accurate, complete, and up to date.
Assist with order prioritization based on operational and business needs.
Maintain and update order tracking reports and system data.
Assist with resolving chargebacks, deductions, order discrepancies, and shipment issues.
Process returns and maintain related documentation and system updates.
Generate reports related to order activity, fulfillment performance, and operational metrics.
Participate in process improvement initiatives to increase efficiency and accuracy.
Communicate order confirmations, changes, and shipment updates to internal and external stakeholders.
Ensure compliance with retailer routing guides and internal processes.
Partner with Sales, Marketing and Supply Chain teams on Value Added Services.
Perform additional duties and special projects as assigned.
Ability to work flexible schedules, including occasional extended hours, weekends, and holidays based on operational needs and peak business periods.