Order Management Representative

Ice River Sustainable Solutions•Shelburne, ON

23h•CA$45,000 - CA$48,000•Hybrid

About The Position

At Ice River Sustainable Solutions, we are building more than products. We are building careers with purpose. As a proudly Canadian, family-owned leader in sustainable manufacturing, we transform 100% recycled plastic into innovative solutions used across North America. Sustainability is not just something we talk about; it is built into everything we do. We move fast. We solve problems. We take pride in doing meaningful work that makes a real impact. We invest in our people, promote from within, and create real opportunities for growth across our organization. If you are someone who rolls up your sleeves, thinks creatively, and is ready to grow with a company that is redefining sustainable manufacturing, this could be your next move. POSITION SUMMARY As a valued member of the Order Management team, you will deliver exceptional customer service to our assigned accounts, primarily large retailers. Your role involves managing the order lifecycle from receipt to delivery, utilizing our dedicated ERP system (SAP) as well as customer and third-party platforms to ensure seamless order execution. You will collaborate closely with peers in Sales, Transportation, Supply Chain, and Operations to meet and exceed customer expectations.

Requirements

A minimum of 2 years of experience in an order management position, demonstrating a strong background in order processing and customer relations.
Excellent interpersonal skills, with the ability to thrive in a cross-functional team environment.
Exceptional multitasking abilities, coupled with a problem-solving mindset and a high attention to detail to ensure accuracy in all tasks.
Self-motivated, capable of establishing priorities, managing changing priorities and effectively managing time to complete multiple tasks within specified timeframes.
Must possess strong analytical skills, dependability, adaptability, and initiative, with a proactive approach to problem-solving.
Advanced proficiency in Excel and MS Word, with a solid understanding of ERP functionality.
Min 1 – 2 years’ experience with SAP.
Outstanding written and verbal communication skills, with the ability to communicate professionally and courteously with customers, clients, and colleagues at all levels.

Nice To Haves

NetSuite is an asset.
TMS (E2 Open) is an asset.

Responsibilities

Oversee day-to-day order management for a designated group of customers, ensuring efficient processing from order receipt to invoicing.
Validate customer Purchase Orders for compliance with pricing and quantity agreements, addressing issues such as PO discrepancies, refused loads, new SKUs, UPC codes, ordering patterns, and duplicate PO’s.
Monitor customer accounts daily to identify and resolve potential issues proactively, ensuring a smooth order process.
Gather relevant information for measurement, analysis, and reporting to track performance and improve service quality.
Serve as the primary point of contact for assigned customers regarding daily orders, fostering strong relationships and providing timely updates.
Develop customer insights to enhance service delivery and build lasting partnerships.
Actively participate in alignment meetings with the Demand Supply Planning team, contributing to strategic discussions and solutions.
Collaborate with internal departments to drive proactive solutions and enhance operational efficiency.
Participate in after-hours and weekend on-call rotation to provide support as needed, particularly during peak seasons.
Perform all other duties as assigned, adapting to the dynamic needs of the business and customers.