Order Management Lead

The Golden Hog • Key Biscayne, FL

2d

About The Position

The Golden Hog is seeking a hands-on Order Management Lead to oversee daily customer order management, order processing, and fulfillment operations across grocery, food-service, and eCommerce channels. The role coordinates phone, online, in-store, pickup, delivery, and catering orders; supervises order preparation and accuracy; monitors fulfillment timelines; and facilitates communication between customers and internal departments.

The position also supports staff training, workflow coordination, order management systems, customer issue resolution, and continuous improvement. Its goal is efficient operations, timely order fulfillment, and a consistently positive customer experience.

Requirements

• Previous experience in order management, order fulfillment, customer service leadership, retail operations, eCommerce, or a similar supervisory role is preferred.
• Experience leading, training, and coordinating employees in a fast-paced retail, grocery, hospitality, or food-service environment.
• Strong understanding of order processing, customer order accuracy, fulfillment procedures, and delivery coordination.
• Ability to manage phone, online, in-store, pickup, and catering orders while maintaining accurate records and timely execution.
• Experience using POS systems, order management software, online ordering platforms, and digital tools.
• Strong customer service, communication, problem-solving, and conflict-resolution skills.
• Strong organizational skills, attention to detail, and ability to prioritize multiple orders and operational needs.
• Dependable and proactive, with the ability to take ownership of daily operations, team performance, and customer satisfaction.
• Availability to work flexible schedules, including weekends and holidays based on operational needs.

Nice To Haves

• Familiarity with Odoo.
• Bilingual English and Spanish.

Responsibilities

• Oversee daily customer order management, processing, and fulfillment across grocery, food-service, and eCommerce channels.
• Coordinate phone, online, in-store, pickup, delivery, and catering orders.
• Supervise order preparation and accuracy and monitor fulfillment timelines.
• Ensure effective communication between customers and internal departments.
• Train and coordinate staff and support team performance.
• Coordinate workflows and use order management systems.
• Resolve customer issues and support continuous operational improvement.
• Coordinate with Kitchen, Deli, Bakery, Grocery, and Delivery teams to support accurate, timely fulfillment.

Benefits

• Weekly pay.
• Free daily meal during your shift.
• Health, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Toll reimbursement for eligible employees.
• Employee discount.
• Growth opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed